Verizon Connect

Kristy Claros 

on Google

4 weeks ago

Poor customer support: difficulty in getting support, long wait times for problem resolution and a lack of follow-through. Hardware and software issues: unreliable hardware, persistent glitches, and slow performance. Difficult contracts: frustration with rigid and inflexible contracts, automatic renewals, and challenges in canceling services. They ignored us until after the auto renewal!!!! 

Kyle MacAllister 

on Google

2 months ago

The worst service in the world, it’s like hell. A cult…no matter how much you want to get out, they won’t let you… the contract renews automatically and they keep taking money from your account. Stay as far away from this as you can. Do yourself a favor, you’ll thank me later. Christopher and Milton… the worst… unbelievable. 

Jai Buttram 

on Google

2 months ago

Do not use this service. It is not reliable and customer service is terrible. Employees try to apologize for the shortcomings but it is not enough to make up for the terrible service. 

Tom Wilson 

on Google

2 months ago

Out of eight pieces equipment four of the units have failed, customer service poor. Can't cancel service. We only had it for eight months. 

Mike Roberts 

on Google

5 months ago

I've had Verizon Connect for almost 2 year, it has quit working 3 times. I contacted them after the 3rd time and wanted to cancel and was told I would have to pay a cancellation fee because I have a contract. I advised them that contract works both way and they had failed to provide me with the agrees service. They don't care save your money a rip off company with overseas customer support. Today is June 1st the last time it tracked my asset was May 3rd so don't rely on them to track and protect your equipment.