Verizon Authorized Retailer – Victra

LaDonna Hanel-Hughes 

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3 years ago

Today I had a great experience at The Verizon Store in Jerome. Lilia was so great with helping me secure a new phone for my husband. It took a little more work than either one of us wanted but all turned out perfectly. Thank you Lilia! 

Tiffany Dunn 

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4 years ago

Lupe was so awesome!!!! I have been with Verizon for about 15 years and have never received such good service. I really wanted to get my son a Gizmo watch for Christmas but I was late to the game and they were backordered until mid January online. I went to the Twin Falls Verizon and they only wanted to see me the $200 Gizmo watch. I stopped into this store just to see. They didn't have it in stock, but Lupe called their other stores until he found one. He found it at their B… See more 

Dave Glyn 

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5 years ago

Terrible experience that ended up costing me hundreds of dollars. I do not recommend this place to anyone. - Was told by the store manager that I would receive a buy one get one free (BOGO) deal on my account. Three months later I was told I did not qualify for the BOGO and was stuck paying for a phone that should have been free. - Left the store with an understanding (and paperwork) of my new monthly bill and now it is almost $50 more a month then I was quoted. - The manager of the store tried to add a third line to my acco... read more

Krystyna Schmidt 

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5 years ago

This place is a joke! They charged twice the amount to activate a phone then Wireless world and then they charge you for them to hand you a box for a device. They have terrible accessories selection. They charged me $20 to hand me a $600 watch and told me there was nothing they could do about it since it was part of the buying a device fee yet they NEVER helped me set it up! I will pick Wireless World over this joke of a place! The customer service to this place is also a joke and all they did was call the store and tell me ... read more

Howard Plantjr 

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5 years ago

3 verizon techs had no idea what was wrong with my phone.. this place fixed it in 20 seconds. You definitely have my business going forward. It will save me a trip to Hermitage. 

Nick Gibson 

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5 years ago

After my most recent visit to this store I will definitely be ordering my next phone online or going to a different Verizon authorized location. I have purchased several phones here in the past few years but the most recent experience was less than satisfactory. 

Thomas Plush 

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5 years ago

This company did not follow through with an agreement they put in writing. I have numbers signed by an employee and management has failed to acknowledge it. 

Asha Villanueva 

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6 years ago

I had nothing but a horrible experience here working with Sydney. She told us that there weren’t any deals for iPhone 11’s when there were, she told us that we had to port our own phone numbers because “tHaT’s WhAt ShE dId LaSt TiMe” when in fact the ATT rep said was not true, our rebates have been a constant back and forth with Verizon themselves because of her laziness. The manager didn’t even want to talk because she was “in a meeting” but yet kept going in and out from the back of the store to the front of the store alwa... read more

Asha Gee 

on Facebook

6 years ago

I had nothing but a horrible experience here working with Sydney. She told us that there weren’t any deals for iPhone 11’s when there were, she told us that we had to port our own phone numbers because “tHaT’s WhAt ShE dId LaSt TiMe” when in fact the ATT rep said was not true, our rebates have been a constant back and forth with Verizon themselves because of her laziness. The manager didn’t even want to talk because she was “in a meeting” but yet kept going in and out from the back of the store to the front of the store alwa... read more