Verizon Authorized Retailer – Cellular Sales

Lynn Condon 

on Google

4 years ago

This is the best kept secret in Rochester NY. Or the surrou do g suburbs close by. The customer service is fantastic and they jump out of their chair to fret you and tell you everything. I was getting a education on cellphones. So I didn't need to call my daughter. Best spot to go for quick efficient service and friendly too. Close parking to entrance. I wish they wouldn't close it. 

Sam Snyder (Overhand Sam) 

on Google

4 years ago

Liz is THE BEST. She got 3 lines switched over for us and took over an upgrade, AND multiple complicated pay-off options in less than 45 minutes. Super clear, concise and with no pressure. She’s the best. I’m going to this store from now on. 

Nu-Enjin 77 

on Google

4 years ago

Simply put, their customer service at this particular location is exceptional and it starts with Verizon representative Mr. James Ling. I recently came into the store after my phone's screen went dead which left my phone inoperable. It was approximately 30 minutes before store closing time. I was in a competitor's store a few hours earlier and was in the process of transitioning from Verizon to this competitor solely based on an incentive due to my employment that I couldn't pass up. The process to switch over this new provi... read more

Natalie Brewster 

on Google

4 years ago

Absolutely the most frustrating experience in switching networks. First, my husband was in the store for over 7 hours with the people trying to figure out how to get his watch to work. When we finally came home, the sales man had NEVER EVEN SET UP THE PHONES. We had no service or phone all night until we had to call the next day where we spent 5 hours on the phone getting service hooked up. Then, weeks later we find out that they never contacted AT&T to shut off service AND WE CONTINUED TO GET CHARGED FOR BOTH. Store might a... read more

Brenda Garman 

on Google

4 years ago

My sister and I are so happy that we met and worked with Ben! He helped us navigate the process of buying two Iphones, 2 Ipads, and switching me from one family plan to another. It took quite some time and through it all, Ben remained professional and patient. My sister and I are “older” and struggle with the most basic aspects of technology. (To put it lightly..) Not only did he get us through the process of learning the new products, he offered to help us anytime that we needed it in the future. And he meant it! We have be... read more