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Verizon
- Mobile Phones
- Nashville, TN
About this business
Location details
6800 Charlotte Pike #114, Nashville, TN 37209, Nashville, TN, 37209, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | Closed | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
The worst customer service ever was today at this Verizon location on Charlotte Pike! We went there wanting to buy a new IPhone for me, we looked and decided we would go with the IPhone 17 as one of the female employees said they just arrived. In the meantime she gets access to our family account and starts upselling us a monthly plan. We currently have a prepaid plan and we said we didn’t want to change. At that point she went in the back to see how many IPhone 17 she has telling us that she might be out of them or very low... read more
I walked in for an upgrade and to change my plan and Rick was a pleasure to work with. He made sure everything went smoothly and I left happy.
Anaya Was probably the worst customer service I’ve ever had in my entire life not only was she short, but while I was trying to walk elder parents over the phone On FaceTime step-by-step she kept Disappearing And not giving any direction on what options we needed to go through. I wasted a solid 45 minutes with no direction doing it on my own. She informed me that she was going to go and check the stock color of my phone. I was left for 25 minutes. Finally, after saying something, Zoe came over to inquire what was going on. I... read more
I had an awful experience at this Verizon store. Four months ago, I purchased new phones under a promotion that clearly stated free devices with no trade-in required. The promotion never applied to my account, so I went back to the store last month to have it fixed. Instead of resolving the issue, they incorrectly applied a completely different promotion that required a trade-in, which caused an extra $366 to be added to my bill. When I returned to the store to get this sorted out, the staff showed no interest in helping me.... read more
Dan and Lindsey were so helpful. I had to switch carriers because my neighbor caused a fire and I had to move. Otherwise would have stayed with Verizon. They were so helpful and willing to go the extra mile. Verizon, or any business would be lucky to have them.
Frequently asked questions about Verizon
How is Verizon rated?
Verizon has a 3.6 star rating with 327 reviews.
When is Verizon open?
Verizon is closed now. It will open at 10:00 a.m.
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