Verizon

Virginia Clarey 

on Google

a month ago

Update: Changing to one star. We tried the 5G hotspot for 3 weeks. 1. It only showed 4G service. Not 5G Even though the area was searched and shown to be in the network. 2. The device has no stamina. It would overheat and the service would be disrupted several times a day. 3. We spoke to the salesman about an $80 device and were charged for a $300+ device, the charges hidden in monthly payments. Plus $50 to return it. The overall experience was frustrating and inefficient. I should not have had to direct every step of the in... read more

Edner Torres 

on Google

a month ago

Came in to do a trade in, waited over an hour to be helped for the rep to tell me that if I was gonna trade in a different phone from the one I originally had processed online, I needed to contact customer service and they had to make the changes because at the store they couldn’t do manual trade ins he said. I left the store and I called customer service, in less than 5 min rep on the phone walk me through how to delete my old trade in and process a new one so it could be taken at a store or ship back, all through my Verizo... read more

Virginia Clarey 

on Google

2 months ago

The overall experience was frustrating and inefficient. I should not have had to direct every step of the interaction, from resolving the stock issue to finding a discount. I expected a team of knowledgeable professionals who could proactively assist me. It was only through my own efforts that we were able to purchase the device, which we ended up picking up from the neighboring store. The service and inventory management at the neighboring store were far superior. We were greeted quickly and able to get the device without i... read more

Adriana Johnston (Atlanta) 

on Google

4 months ago

Bad service, the people don’t work here