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Verizon

3.5

About this business

Location details

1703 Niagara Fls Blvd, Buffalo, NY 14228, Buffalo, NY, 14228, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 7:00 p.m.
Tue9:00 a.m. to 5:00 p.m.
Wed9:00 a.m. to 7:00 p.m.
Thu9:00 a.m. to 8:00 p.m.
Fri9:00 a.m. to 8:00 p.m.
Sat9:00 a.m. to 8:00 p.m.
Sun10:00 a.m. to 5:00 p.m.
3.5377 reviews
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Mike Stearns's profile image
Mike Stearns 
3 weeks ago

This is by far the worst Verizon store. Came in on a Sunday to pick up phone. Was told it’s $29 to “have them help with that” on top of the upgrade fee. When asked if I could use their WiFi, response was we close in 15 minutes so I’d recommend doing that at home. Michelle was rude and should consider an job outside of customer service. 

Anna Kennedy's profile image
Anna Kennedy 
a month ago

I came in for a quick thing that was handled very easily. Good service, it's well staffed. Would go again if I needed to. 

Vernon Robinson Jr's profile image
Vernon Robinson Jr 
a month ago

I stopped here to pickup supplies for employee cell phones. The store employees were very friendly and helpful. Thanks for a great experience, which isn't always the case at these satellite stores. 

Tyler Smith's profile image
Tyler Smith 
2 months ago

Incredibly knowledgeable and polite staff. There may have been a long walk-in wait, but the woman who helped me walked me through the process of replacing a phone, and I was able to get out shortly after. This is 100% my new primary Verizon store 

Steve Fox's profile image
Steve Fox 
2 months ago

Probably the worst customer service you'll ever get. Staff seems uninterested to be there, and they always go for the "smal ltalk" technique to get you on their side. Lots of bait and switch, and they always say they are lowering your bill. Sure, for the short term but wait a year and see how your monthly bill inflates. 

Frequently asked questions about Verizon

How is Verizon rated?

Verizon has a 3.5 star rating with 377 reviews. 

When is Verizon open?

Verizon is open now. It will close at 5:00 p.m.  

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