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Verizon
- Mobile Phones
- South Bend, IN
About this business
Location details
560 W Ireland Rd, South Bend, IN 46614, South Bend, IN, 46614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | Closed | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
Tomas helped my bf and I out with setting up a new account and introduced us to great deals. Thank you for the great service!
The one star is about verizon as a company not the people in this store. Horrible customer service and constantly dropping calls and when I finally ended my account they made it a whole ordeal to get and itemized bill. It took many phone calls and nearly 3 months to get it while dealing with badgering automated calls that said we would like to talk to you about your past due bill but when you hit the button to talk to them it would say noone is available please call back later. These came daily for weeks while I was still tr... read more
How are yall gonna change people's plans and perks without saying anything. Then blame it on it being a "Disney problem" like honestly. Yall changed her from Do or Get more onto the newer plan with perks. That screws up everything with account set up. That isn't on her. And yall did a plan change without telling her saying "Pricing stays the same" this is why FCC complaints and suits keep coming for Verizon cause shady sales people keep not disclosing information.
Today I went to a Verizon corporate store about the issue. In less than five minutes the tech had diagnosed my issue and had opened up a claim for me. I'm going to get a replacement phone because I have the extended protection plan. It is going to be here tomorrow, less than 24 hours of making the claim. This is thanks to Tomas for helping me as soon as I walked in the door. He was professional, friendly, kind, and well informed to my needs. I am absolutely gobsmacked with the level of service I've received at a Verizon stor... read more
Cannot get a hold of a person in the store by phone. Horrible customer service
Frequently asked questions about Verizon
How is Verizon rated?
Verizon has a 3.9 star rating with 205 reviews.
When is Verizon open?
Verizon is closed now. It will open tomorrow at 9:00 a.m.
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