Verizon

Clay Gonzalez 

on Google

2 weeks ago

Getting service ended here has been a months-long, Kafka-seque nightmare. 

Ricardo Mojica 

on Google

2 weeks ago

I’m writing this review with disappointment as I’ve been a loyal Verizon customer for over 11 years with mostly positive experiences—until recently. I visited a store due to unexpected overcharges and hotspot issues. I was offered and encouraged to switch to a business account for better service and savings—especially since it is a family plan and multiple lines. The transition was lengthy, but I trusted it would be worth it. Unfortunately, things have only gotten worse. I’m now seeing more overcharges, my hotspot device nev... read more

Ty Tejada 

on Google

a month ago

I am a business owner and I recently visited the Verizon store and was thoroughly unimpressed with the level of service and attention to customers. The employees seemed more interested in socializing with each other than assisting the people in line. As I waited, I noticed employees casually strolling around, chatting with one another, and frequently entering and exiting the employee-only room. It was clear that they were not prioritizing customer service. The line continued to grow, and despite the obvious need for assistan... read more

Peter Raft 

on Google

a month ago

This all started when I went to the Verizon application and upgraded my daughter’s and my phones. I paid for overnight delivery which ended up being two day delivery but that is the least of my problems. After receiving our phones they had sent one white sleeve and the postage to send the phones back. I thought it was odd that they only sent one sleeve so I called the Verizon customer service line and explained that I had two phones to send back and they only sent one sleeve and asked if I should send both back in the one sl... read more