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Verizon
- Mobile Phones
- Ann Arbor, MI
About this business
Visit our store at Ann Arbor for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Location details
3143 Ann Arbor-Saline Rd Ste B, Ann Arbor, MI 48103, Ann Arbor, MI, 48103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
I am a business owner and I recently visited the Verizon store and was thoroughly unimpressed with the level of service and attention to customers. The employees seemed more interested in socializing with each other than assisting the people in line. As I waited, I noticed employees casually strolling around, chatting with one another, and frequently entering and exiting the employee-only room. It was clear that they were not prioritizing customer service. The line continued to grow, and despite the obvious need for assistan... read more
This all started when I went to the Verizon application and upgraded my daughter’s and my phones. I paid for overnight delivery which ended up being two day delivery but that is the least of my problems. After receiving our phones they had sent one white sleeve and the postage to send the phones back. I thought it was odd that they only sent one sleeve so I called the Verizon customer service line and explained that I had two phones to send back and they only sent one sleeve and asked if I should send both back in the one sl... read more
Last week I went to the store and Vince Munguia greeting me at door and he gave me The best experience I ever get . He is professional and knowledgeable and make it so easy and fast .Also was my lucky day that day I met Jasmine Gray the director and she helped me also how to setup my new phone and gave me advices . Jasmine and Vince they gave me the best experience with Verizon. Great customer service they deserve a higher position for there services . Excellent
UPDATE: I jumped through the hoops that the manager explains below. Guess what, no one has responded. Do not believe any response from Verizon. I will let you know if they do anything. ORIGINAL COMMENT: Being of an older generation, I realize that the staff probably draw straws to see who has to wait on me! That said, there are a couple things from my visit I want to point out. On my initial visit where they sold me the plan, there were two major problems. The first was a hidden fee. The guy waiting on me told me that I had ... read more
We were just in this location today to upgrade my son’s phone. Tony was exceptional! He was very knowledgeable, kind, patient and explained everything to us. Offered and spoke to use about their Internet option but no pressure to buy or add extra things. He explained all our options and helped us get exactly what we needed. Next time we are in I will definitely ask for him to help us. Thank you Tony for taking such great care of us.
Frequently asked questions about Verizon
How is Verizon rated?
Verizon has a 3.4 star rating with 339 reviews.
When is Verizon open?
Verizon is closed now. It will open at 10:00 a.m.
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