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11868 W 95th St, Overland Park, KS 66214, Overland Park, KS, 66214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
I switched from T-Mobile to Verizon thinking this was a good idea, oh how wrong was I! First they messed up the address an sent my new phone to Florida and could not figure out how to cancel the order and do it again. That alone took weeks to figure it out. Now the rebate gift card to pay out the previous phone promised from them NEVER arrived. I went to the store multiple times just to waste my time, never fixed my issue. Last time I literally had an argument with the “manager” because he could not do anything and sent me a... read more
Will is top notch and gets your needs handled
I have had prior bad experience with Verizon's customer service, which I explained to Bailey. She promised that she would answer any questions present/ future and to call her anytime, as she hands me her biz card. Bailey helped me navigate fixing my old phone verses upgrading to a new one. I decided to upgrade. A few days later, I did have questions and called the number on the biz card. Her voicemail had no been set up...I tried a few days later same outcome. How does a person at a phone store not set up their voicemail? I ... read more
I have had prior bad experience with Verizon's customer service, which I explained to Bailey. She promised that she would answer any questions present/ future and to call her anytime, as she hands me her biz card. Bailey helped me navigate fixing my old phone verses upgrading to a new one. I decided to upgrade. A few days later, I did have questions and called the number on the biz card. Her voicemail had no been set up...I tried a few days later same outcome. How does a person at a phone store not set up their voicemail? I ... read more
Verizon has a 3.6 star rating with 331 reviews.
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