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Verizon

3.6

About this business

Location details

11868 W 95th St, Overland Park, KS 66214, Overland Park, KS, 66214, United States

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WeekdayScheduleStatus
Mon10:00 a.m. to 8:00 p.m.
Tue10:00 a.m. to 5:00 p.m.
Wed10:00 a.m. to 8:00 p.m.
Thu10:00 a.m. to 9:00 p.m.
Fri10:00 a.m. to 9:00 p.m.
Sat10:00 a.m. to 7:00 p.m.
Sun10:00 a.m. to 5:00 p.m.
3.6331 reviews
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Luzimar Sanches's profile image
Luzimar Sanches 
a week ago

I switched from T-Mobile to Verizon thinking this was a good idea, oh how wrong was I! First they messed up the address an sent my new phone to Florida and could not figure out how to cancel the order and do it again. That alone took weeks to figure it out. Now the rebate gift card to pay out the previous phone promised from them NEVER arrived. I went to the store multiple times just to waste my time, never fixed my issue. Last time I literally had an argument with the “manager” because he could not do anything and sent me a... read more

joe grossman's profile image
joe grossman 
a week ago

Will is top notch and gets your needs handled 

Frank Bonat's profile image
Frank Bonat 
a week ago
Brenda Harrison's profile image
Brenda Harrison 
2 weeks ago

I have had prior bad experience with Verizon's customer service, which I explained to Bailey. She promised that she would answer any questions present/ future and to call her anytime, as she hands me her biz card. Bailey helped me navigate fixing my old phone verses upgrading to a new one. I decided to upgrade. A few days later, I did have questions and called the number on the biz card. Her voicemail had no been set up...I tried a few days later same outcome. How does a person at a phone store not set up their voicemail? I ... read more

Brenda Harrison's profile image
Brenda Harrison 
2 weeks ago

I have had prior bad experience with Verizon's customer service, which I explained to Bailey. She promised that she would answer any questions present/ future and to call her anytime, as she hands me her biz card. Bailey helped me navigate fixing my old phone verses upgrading to a new one. I decided to upgrade. A few days later, I did have questions and called the number on the biz card. Her voicemail had no been set up...I tried a few days later same outcome. How does a person at a phone store not set up their voicemail? I ... read more

Frequently asked questions about Verizon

How is Verizon rated?

Verizon has a 3.6 star rating with 331 reviews. 

When is Verizon open?

Verizon is open now. It will close at 9:00 p.m.  

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