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Verizon

3.7

About this business

Location details

6220 Baltimore National Pike, Catonsville, MD 21228, Catonsville, MD, 21228, United States

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WeekdayScheduleStatus
Mon10:00 a.m. to 7:00 p.m.
Tue10:00 a.m. to 5:00 p.m.
Wed10:00 a.m. to 7:00 p.m.
Thu10:00 a.m. to 8:00 p.m.
Fri10:00 a.m. to 8:00 p.m.
Sat10:00 a.m. to 8:00 p.m.
Sun10:00 a.m. to 5:00 p.m.
3.7425 reviews
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Aboss S's profile image
Aboss S 
4 months ago

I came into this Verizon location simply to purchase a USB-C car charger for my phone, and somehow left with my plan changed and all my account perks including Apple Music, Disney+, and Hulu removed. I never discussed any plan changes with the sales associate, nor did I sign or authorize any change to my account. When I noticed the issue shortly after, I returned to the store to speak with the manager, Andre. Unfortunately, my experience with him made the situation even worse. Andre was extremely rude and dismissive. Instead... read more

Leon Cholakis's profile image
Leon Cholakis 
5 months ago

Worst provider I’ve ever had. Stop updating just at night. People work night shift . Garbage 

Wakeupmyppl One's profile image
Wakeupmyppl One 
5 months ago

Went early this to today to pay my bill. Was treated horribly by the Manager who stated his name was Andre. Andre the manager does not need to be a manager. Andre is very disrespectful, thuggish, rude and unprofessional. He acts as if you are bothering him. I don’t think he wants to work there. I am contacting The Better Business Bureau next. I am an older woman and Andre has no respect for the older population. Verizon you gotta do better. This happened 10/28/2025 at approximately 9AM. Plus I am an officer. 

Alex Thomas's profile image
Alex Thomas 
5 months ago

The worst telecom carrier i have ever seen in my life. The store staffs are not helpful in any way, the customer service they provide is the lowest pathetic. I dont understand why are they there if they csnt help customer. I had an order that no one could help not even customer support. They said go to corporate store ad I was fed up and wanted to cancel my order. I reach the store snd they 1. Can't help me and straight was said go back and call customer service 2. They cant even cancel my order. 3. They cant listen to my Co... read more

Shari Williams's profile image
Shari Williams 
6 months ago

I went to this location at 7:30p Monday 22, 2025. I understand that the store closes at 8pm and how employees are ready to close shop. However, it is not okay to rush a customer and lie. I used to work at a wireless store so I can relate to wanting to go home after a long day but I can't condone lying to a customer. Also, if the store closes at 8pm customers have the right to be serviced until closing time. There were about 2 other customers in the store at the time. Two employees were helping them and one asked me "Did you ... read more

Frequently asked questions about Verizon

How is Verizon rated?

Verizon has a 3.7 star rating with 425 reviews. 

When is Verizon open?

Verizon is open now. It will close at 8:00 p.m. 

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