Verizon

Christie Kinenchen 

on Google

2 weeks ago

So thirsty for the upsell that customer service goes out the window. You’re not going to get what you want here unless it’s what the service reps want. 

Scott mackelvey 

on Google

4 weeks ago

I had purchased a new phone a while back and not all transferred over….including my mail. The “customer Service Representative” said there would be a $30 charge to transfer. I explained that the transfer of all data didn’t totally happen when purchased and why would I get charged? response…..”because that’s what we charge” with a total attitude. He takes the phone, check for the mail and says “you do t have a mail account” again with an attitude. I’m not one for patience as I am surprised someone hasn’t put him in his place ... read more

Kyle 

on Google

2 months ago

I stopped into the store as I felt it was easier to receive help in person rather than on the phone. The other employees were very kind, but Johnathan was extremely rude and dismissive. I would recommend calling customer service instead of going to the store next time as customer service resolved my issue almost immediately afterwards. 

Margaret M 

on Google

5 months ago

In the middle of a snowstorm, these guys were incredible.Dorothy and Dallas helped my mother and I be added onto my fiancé's plan. I am so so happy with the service as it is a MAJOR upgrade from my 3gb AT&T plan. We are so happy with our new phones and these associates were fantastic! They were reliable and so knowledgable about the transfer process and handled it so well! Thank you!! Looking forward to bundling my unlimited welcome this with the home insurance to save on installation setup and fees! Discounts for teachers, ... read more

Rachel Berson 

on Google

6 months ago

Carlos made the process a delight! Him and his team members made me feel welcome and supported me through the process of switching from a different phone carrier. Will definitely be back for future needs.