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Verizon
- Mobile Phones
- Rochester, NY
About this business
Visit our store at Rochester for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Location details
3349 Monroe Ave, Rochester, NY 14618, Rochester, NY, 14618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
Always get service immediately when you walk in. Last time I was in they helped me transfer my data from my old phone to my new phone and put my screen protector on for me. They went above and beyond to replace the screen protector for free because it was broken when I opened the box. Would highly recommend this location.
If you're dealing with a complex issue or need someone who truly understands Verizon’s products and services, look elsewhere. The representative I interacted with lacked basic problem-solving skills and logical reasoning. Mistakes happen—but instead of owning it, they doubled down by being dismissive and demeaning. Completely unacceptable. I’ll be filing an official complaint with Verizon.
Beware of dealing with Verizon in Pittsford. My daughter went in to get more expensive iPhone with more storage as hers ran out. Jay took a lazy shortcut and did not plug both phones in to sinc her phone. He had her buy more iCloud storage and when it started working he said she can go and it will continue. He took her phone and only certain apps transferred. She went back twice and then was told he did sinc different way and it didn't work. Old phone was erased and everything on phone is gone. No apology just oops something... read more
Went there to get my phone fixed, and the customer service representative who helped me was amazing, understood everything he said, and he helped me navigate getting an upgrade! I work in customer service, and I always give good service and support, and I love getting good customer service and support back to me! Thank you to the representative who helped me, and made a very stressful situation and day so much better!
Frequently asked questions about Verizon
How is Verizon rated?
Verizon has a 3.5 star rating with 31 reviews.
When is Verizon open?
Verizon is open now. It will close at 5:00 p.m.
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