Verizon

Laura 

on Birdeye

2 weeks ago

I went to the Smyrna TN store yesterday to get help with my phone as I had a scam that had gotten into the phone. I want to thank Chad Mcconnell as he was very helpful. He not only fixed my phone but showed compassion, kindness and patience with me. I am an older individual and sometimes that level of kindness is not present with Customer Service. Chad took his time and was extremely gracious to me which I greatly appreciated. The first employee did not demonstrate these qualities and acted quite frustrated with me. He... read more

mitch h. 

on Birdeye

a month ago

Run from this store. I went in based on my conversation wwith customer service. I was greeted by a you man named Henery. He began to tell me the only way the program worked and I stated that customer service said differently. He then got loud with me and I ask for a manager. The manager and everyone in the store stared when Henery was loud with me and I simply ask while Henery was whispering to him did you hear him yell. At that point Henery told me I didn't want to play with him and did I know who I was talking to. He put h... read more

John 

on Birdeye

4 months ago

I recently cancelled all of my Verizon services, Wireless and Fios due to overpricing. I was sent to this store by the Verizon representative who processed my cancellation to return the Fios equipment because it is a "Corporate Store". When I got there before I even opened my mouth, I guess they saw the equipment in the bag. A little bug eyed Manager said we do not take it here "this is a wireless store". He would not look at the email from Verizon with the return instructions and locations. I was very upset and may hav... read more

John M. 

on Birdeye

4 months ago

I went to the Verizon store in salina kansas on 9th St today hoping to get some answers as to why my phone was not working properly. The guy who helped me also had the manager helping him try and figure out what was wrong and how they could help me upgrade to a new phone and plan. They could not figure it out. they both acted like they did not know what to do. They even asked me for my id. like i am a criminal or something They made me feal very very uncomfortable I had to leave because they caused me to have an anxiety att... read more

Sonia B. 

on Birdeye

4 months ago

Go to other Verizon., make sure it's a corp store. the person that help me was a scammer. I asked if the store was a corp store. She just laughed. I was told that I only had to pay $5.00 and some change more per month. I asked about the upgrade charge on the phone. She said it was included. I received my bill, I was charged. She also told me that all my information transfer to my new phone. My calendar information did not transfer which was very important. Was lost. She didn't say anything about trading my old phone, but ... read more

Jacquelyn F. 

on Birdeye

4 months ago

Upgraded to latest iPhone 16 Pro Max on 6/11/25. Marcus was extremely patient and efficient as usual. We upgraded two phones last year with his assistance. Returned today as I had issues with an incomplete transfer. Kevin spent 2 hours updating and completing the necessary steps to move everything to the new phone. Problem was with the VPN. It is a pleasure being able to walk in without waiting hours for an appointment. Everyone is pleasant and helpful and always answer any questions of which I usually have many. Woul... read more

Tom F. 

on Birdeye

5 months ago

Avoid this Verizon store!  The Verizon Rep at this location named Chance and his manager (female, name not provided to me) are the most unprofessional and unethical in the business.  So much so I just filed an official complaint with the Better Business Bureau against these two individuals and this store.  Buyer Beware! 

Jessica G. 

on Birdeye

6 months ago

In September of 2023, we began phone and internet services with Verizon Wireless. We lived on a budget and our bill could not exceed $179. My late husband and I brought our phones (purchased elsewhere), but used their internet box. At that time, there was a promotion in the amount of $800 credit if a paid phone was turned in and I paid $700 up front. We turned in an iPhone 13 with 512 GB to receive and iPhone 14 with 512 GB. I first received $235 up front and then payments of $22 off on my bills in credits thereafter. We rec... read more

Jessica G. 

on Birdeye

6 months ago

In September of 2023, we began phone and internet services with Verizon Wireless. We lived on a budget and our bill could not exceed $179. My late husband and I brought our phones (purchased elsewhere), but used their internet box. At that time, there was a promotion in the amount of $800 credit if a paid phone was turned in and I paid $700 up front. We turned in an iPhone 13 with 512 GB to receive and iPhone 14 with 512 GB. I first received $235 up front and then payments of $22 off on my bills in credits thereafter. We rec... read more