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Verizon
- Mobile Phones
- Boca Raton, FL
About this business
Location details
9982 Glades Rd Ste G2, Boca Raton, FL 33434, Boca Raton, FL, 33434, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
Very disappointing experience at the Verizon store located at 9982 Glades Road, Boca Raton. I arrived at 4:38 PM on 10/20/2025 to drop off my Apple Watches for a trade-in return. After explaining the reason for my visit, the associate told me the store was closing soon. When I asked what time they closed, he said 7 PM — which should have been plenty of time. He then said he couldn’t process the trade-in because he needed to restore the watches to get the IMEI numbers, and he "thought" there was no available phone in the stor... read more
My husband and I went to the corporate Verizon store yesterday to upgrade his phone, which had been eligible for some time. He was considering moving from an android to an iphone, so we thought going in person might be better than upgrading online. We signed in and waited about a half hour to be seen by a salesperson who truly acted as if we were inconveniencing him by coming in to buy a new phone. He didn't make eye contact and told us "there were no good promos" and "go look online" for a promo. We were there for informati... read more
Wilmy is terrific. Very personal and very knowledgeable of his product. He was a pleasure to work with. Everyone coming to Verizon should ask for him.
An associate greeted me and inquired about my visit. I had an unusual battery concern, and she told me about a potential issue with some apps. That was good to hear, in part, because I suspected that it might be the absolute reason for what I encountered with a battery related issue. I appreciate the assistance and support from previous Associates when I purchased a new cell phone, and the content was transferred over from the old one.
Worse customer service. Rude and no professional Service. Wouldn't even answer a simple question. Waited over an hour for assistance. I wouldn't recommend them to anyone. They shouldn't be working There. Nobody seemed to care !
Frequently asked questions about Verizon
How is Verizon rated?
Verizon has a 3.4 star rating with 244 reviews.
When is Verizon open?
Verizon is closed now. It will open tomorrow at 10:00 a.m.
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