Verizon

Julia Cregan 

on Google

2 weeks ago

Earlier today my fiance and I drove down from Champlain, 3 hours one way, to upgrade our phones. We picked up our new phones from a Verizon retailer in Latham and transferred them ourselves. My Pixel transfer was quick and easy. His iPhone was more difficult. He had a trade-in as well. We were not informed at the first location that trade-ins need to be returned to a corporate location. The only corporate Verizon being this godforsaken crapshoot. Upon arrival we were informed there would be a $29 fee for simply attempting to... read more

Farzana Irani 

on Google

2 weeks ago

Very happy with Khristy at this Verizon Store for helping me switch over my Cell Phone Services to Verizon. Khristy was very patient and kind and friendly and explained everything in detail. She deserves 5 Stars!! Payton the store manager was very helpful too. A Big Shout out to this Verizon store! Thank you very much Khristy!!🙏🏻 

khushru IRANI 

on Google

3 weeks ago

I was extremely happy with the service provided by this Verizon Store. Especially have to thank Khristy for going above and beyond. She definitely gets 5 stars!!! Payton the store manager was helpful too! Would definitely recommend this store for your Verizon needs and services. Thank you very much Khristy!!! You are THE BEST!! 

Giada Leigh 

on Google

2 months ago

I spent six hours in the Verizon store at Crossgates Mall. The managers, Mike and Payton were outstanding. They helped my father and I update, Transfer, and set up our new phones. Amanda also took time to help us while she was dealing with other customers. I never felt rushed or taken advantage of. She took extra time to go over our plan as well as save us as much money as we can. This is my new store I will be going to. I can’t recommend the store enough. 5/5 experience!!!!!! 

Nada k 

on Google

2 months ago

I don’t usually write bad reviews but if there was a 0 i would’ve put it instead of one star, I’ve been there 3 times and every time the staff weren’t helpful at all and i never got the service i needed normally I wouldn’t care and I would just go to another branch, but today we went there to upgrade a phone and the staff were just straight up rude, ignored us and talked down to us and it was a specific staff member. They told us that an upgrade was not available and after that we went to another branch where they were very ... read more