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Verizon
- Mobile Phones
- Sterling Heights, MI
About this business
Visit our store at Sterling Heights for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Location details
14479 Lakeside Cir Store Number 109, Sterling Heights, MI 48313, Sterling Heights, MI, 48313, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
I went in to try and trade in my phone and there was an issue where I needed to update a name on my account. When I asked him how to do that he was extremely rude about it and acted like he didn't want to be there and started texting on his phone. When I asked again for help because I still couldn't figure out how to solve my issue he gave a one worded answer and went back to texting on his phone. I definitely could have figured it out then and there and been done but after being treated like a nuisance and an idiot I did no... read more
Mark Shaman was great to work with. Patient and knowledgeable
Horrible store. Owner denied a replacement screen that they are responsible for.
2025 RECENT DATA ABOUT CUSTOMER LOSSES CONFIRM VERIZON HAS LOST ITS WAY. THEIR CUSTOMER SERVICE ON THE PHONE IS TERRIBLE. DO NOT EVEN THINK ABOUT DOING BUSINESS WITH THESE PEOPLE!!! THEY HAVE A VURTUAL ASSITANT THAT PRVENTS CUSTOMER SERVICE. JUST SPENT 2 HOURS TRYING TO LOSE MY LANDLINE BEEN ON HOLD NOW FOR OVER 5 MINUTES. NOTHING TRIED CALLING IN SIX TIMES NOTHING!!
Never trust the employees or Verizon itself. My first experience with this store I was joining a family plan and looking for a phone. I didn't want to spend the exorbitant amounts they had for the cheap phones there ($500 for cheap android phones you could get for $150-200 online). The salesperson told me they could hook me up with this specific phone for completely free since I was joining the plan. Fast forward 2 years later and I crack my screen. I attempt to have the phone repaired with the insurance I'd been paying for.... read more
Frequently asked questions about Verizon
How is Verizon rated?
Verizon has a 3.4 star rating with 250 reviews.
When is Verizon open?
Verizon is closed now. It will open tomorrow at 10:00 a.m.
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