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Verizon
- Mobile Phones
- Overland Park, KS
About this business
Location details
6925 W 135th St, Overland Park, KS 66223, Overland Park, KS, 66223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
Update: 5 months later and the billing problem still exists. I still have the original quote, but I’m paying significantly more than what I was promised. Also, I’m still being charged for a phone that’s was supposed to be free. I’ve been dealing with this for 5 months at the store level. Any time they “fix” it, it goes right back the following month. Can a regional or corporate level person please reach out to me so we can get this resolved? Worst experience I’ve ever had with a business. All I wanted to do was upgrade my iP... read more
I have nothing, but amazing and kind words to state regarding Alli and Lizetth. Lizetth simplified the problem, she was organized and proficient at outlining our plan of action, and they executed that plan of action to perfection. I cannot wait to have any opportunity to return to this store and work with this tandem. I am only going to visit this corporate store in Overland Park when I have a problem that I am unable to fix or correct. Thank you Verizon for hiring, training, and developing such wonderful humans for your sto... read more
"Customer service" is some kind of bad joke. Unable to cancel the very plan I signed up for in store? I understand that the individuals working here are likely hamstrung by greater Verizon policies, but what the actual hell. When I last needed an upgrade, the sales experience was unnaturally slow. Even more, the actual monthly price (for a single line) was $60 more than quoted. I was assured this was temporary, and that promotions would kick in within a month or two. They did not, and have not, for nearly a year. Predatory, ... read more
Cole at the location on 135th and Metcalf is awesome! Helped my husband and myself switching to a new phone. His friendliness and customer service was above and beyond. He deserves to be recognized!!!
Frequently asked questions about Verizon
How is Verizon rated?
Verizon has a 3.6 star rating with 314 reviews.
When is Verizon open?
Verizon is open now. It will close at 8:00 p.m.
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