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12227 Jefferson Ave, Newport News, VA 23602, Newport News, VA, 23602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
I recently switched to Verizon. There was an issue with bringing my number over. It took several hours on the phone and three visits to this store before it was resolved. On my first visit the check in device was down, no one greeted me, I sat for several minutes before an employee went to check in someone else then I said hey, I've been here. The first person didn't properly look into it and said to give it time. Which caused me to have to go back the next day. The person I encountered the next day said I'd need my ID, it w... read more
Thank you Joseph for your speedy assistance to complete the transfer of my client's service! You made the process so easy!
I came into return my old phone and waited for 2 and a half hours for a person in the store to help me even after I signed in on there tablet at the front of the store and still never received help motioned a couple of the workers and no help and my friend even said that hes here to return his old phone and nothing was done. Worst Customer Service ever at this verizon location.
Do not go to Toney he will mess up your verizon account and you will end up paying way more.
Very friendly staff and knowledgeable.
Verizon has a 3.6 star rating with 692 reviews.
Verizon is closed now. It will open at 10:00 a.m.
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