This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Verizon
- Mobile Phones
- Newport News, VA
About this business
Location details
12227 Jefferson Ave, Newport News, VA 23602, Newport News, VA, 23602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
NO ACKNOWLEDGMENT WHATSOEVER UPON ARRIVAL.... terrible customer service and no one answers the phone. Bring back the door greeter ....some if us just want to make an appointment! You can do better ...
I had a great experience at the Verizon store thanks to Solution Manager Tim Dawson. He was extremely helpful, professional, and kind throughout the entire process. He took the time to explain everything clearly and made sure all my questions were answered. Customer service like this is rare these days. Highly recommend asking for Tim!
I had an absolutely fantastic experience at the Verizon store on Jefferson Ave today. The entire staff was welcoming, professional, and genuinely focused on helping, but I want to give special recognition to Syvone (apologies if I misspelled her name). What initially felt like a complicated and frustrating situation, caused by mistakes made at another Verizon store involving my devices and number transfer, was handled by her with total confidence and care. She methodically corrected every issue, explained things clearly, and... read more
Joshua was very kind, helpful, and straightforward. He helped me set up my new phone and made the process seamless.
Go ahead and prepare to set aside your entire day. I think they get their business model from the DMV but I could be wrong.
Frequently asked questions about Verizon
How is Verizon rated?
Verizon has a 3.6 star rating with 681 reviews.
When is Verizon open?
Verizon is closed now. It will open at 10:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com