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Verizon

3.6

About this business

Location details

12227 Jefferson Ave, Newport News, VA 23602, Newport News, VA, 23602, United States

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WeekdayScheduleStatus
Mon10:00 a.m. to 8:00 p.m.
Tue10:00 a.m. to 5:00 p.m.
Wed10:00 a.m. to 8:00 p.m.
Thu10:00 a.m. to 9:00 p.m.
Fri10:00 a.m. to 9:00 p.m.
Sat9:00 a.m. to 8:00 p.m.
Sun10:00 a.m. to 5:00 p.m.
3.6687 reviews
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Stephanie Cole's profile image
Stephanie Cole 
3 weeks ago

My overall experience here yesterday was 10/10. I drove a hour from home to this Verizon store with 4 of my children in hopes of returning home with phone service for 1 of my children who lost their phone. Hank provided the best customer service! Hank was knowledgable about my service requests, he acknowledged my 8 year loyalty with Verizon, He was patient by answering all of our questions and made sure my children were comfortable while taking care of business in a timely manner, and not only did we leave with phone service... read more

Paulette Murphy's profile image
Paulette Murphy 
4 weeks ago

OMG! My experience is great every time I visit! I love Syvohn she is AAAAMAZING! If you visit that location, Syvohn will take care of you! 

Shallin Shelby's profile image
Shallin Shelby 
a month ago

I came in this evening needing a new phone - my iPhone 13Pro SIM card was repeatedly failing, and with a family emergency happening I needed a working phone. Syvohn helped me not only get the new phone I needed, but met me with professional kindness and human compassion. She found the best deals for my next two years with Verizon, my bill is now lower! She was an angel at time of need. Thank you, Syvohn. 

Patrick Mcchesney's profile image
Patrick Mcchesney 
a month ago
K Blount's profile image
K Blount 
a month ago

I entered the store to purchase an Apple HomePod mini. The employee at the front told me Apple no longer makes them and that the store did not carry them, despite one being clearly displayed on the shelf. After pointing it out, he removed it but remained dismissive. I informed him I would be paying with a Verizon virtual gift card. While I was pulling the card up from my email, he attempted to take my phone from my hand twice. I told him I would read the numbers aloud. He then rudely stated that the gift card was “probably e... read more

Frequently asked questions about Verizon

How is Verizon rated?

Verizon has a 3.6 star rating with 687 reviews. 

When is Verizon open?

Verizon is open now. It will close at 5:00 p.m. 

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