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Verizon

3.7

About this business

Location details

7533 Mall Rd, Florence, KY 41042, Florence, KY, 41042, United States

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WeekdayScheduleStatus
Mon10:00 a.m. to 8:00 p.m.
Tue10:00 a.m. to 5:00 p.m.
Wed10:00 a.m. to 8:00 p.m.
Thu10:00 a.m. to 9:00 p.m.
Fri10:00 a.m. to 9:00 p.m.
Sat9:00 a.m. to 8:00 p.m.
Sun11:00 a.m. to 6:00 p.m.
3.7800 reviews
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Cory Slyman's profile image
Cory Slyman 
on Google
a week ago

Saved me a lot of time and effort by fixing my problem quickly and hassle free. 

Malcolm Willoughby's profile image
Malcolm Willoughby 
on Google
a week ago

I sat in this Verizon store for 25 minutes without a single employee offering to help me. The workers were not busy with customers—they were all in the back hanging out. Very unprofessional and a complete waste of my time. If you value customer service, I’d suggest going to another location. 

brad bonds's profile image
brad bonds 
on Google
2 weeks ago

Starts with Management. Horrible service wouldn't recommend to my worst enemy. They over promise and under deliver. 

Yolanda Davis's profile image
Yolanda Davis 
on Google
a month ago

I was having trouble with both my phones on my account and was getting the run around from the app and the online customer service. So I took it upon myself to go to my nearest Verizon store and I was greeted by Lynnwood McFadden. Not only did he resolve my issues that they couldn't do online he had both my phones up and running again in less than 40 minutes. He wouldn't let it get the best of him he was very knowledgeable about the products and he made sure that I understood what the issues were. I THANK him very much not j... read more

Cobalt Blue's profile image
Cobalt Blue 
on Google
a month ago

Marco was extremely helpful in getting my new phone activated! I went to the union location and not only did they take customers ahead of me and make me wait a long time, but as soon as they sat me down they tried to tack on additional charges and fees. Glad I was able to be taken care of at the mall road location. 

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Frequently asked questions about Verizon

How is Verizon rated?

Verizon has a 3.7 star rating with 800 reviews. 

When is Verizon open?

Verizon is closed now. It will open at 10:00 a.m. 

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