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Verizon
- Mobile Phones
- West Hanover, MA
About this business
Location details
1810 Washington St, Hanover, MA 02339, West Hanover, MA, 02339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
Came in at a busy time and it appeared that all the employees were with customers. That is totally understandable. Yet for 20+ minutes nobody approached me, there is no where to form a line, no screen to check in at. No signage saying someone will check you in, or "wait here". When someone finally did check me in, it was unclear if he was helping me at that point or just taking my name down. He gave me a very brief negative outlook on my issue and then checked me in. One rep was having a very long casual conversation with a ... read more
Incompetent store that completely ruined my phone plan (AT&T). Went in with a simple request of my partner and I opening our own Verizon plan. Came out with 2 new phones with trade in deals, one of the phones I was told to ‘go to Apple to transfer’ because they couldn’t figure out how to do that (I figured it out myself in 10 minutes). My line was then added onto my partner’s Verizon family account I was never on to begin with. I now don’t own my own number, our phone plan has INCREASED, and I am stuck on this family plan fo... read more
I had an amazing experience at this Verizon store thanks to Tyler G. From the moment we walked in, he was incredibly patient, knowledgeable, and truly went above and beyond to help us. He took his time explaining everything clearly, answered all of our questions without rushing, and made sure we felt confident with our choices before we left. He was personable, and offered genuine feedback and advice. It’s rare to find someone who genuinely cares about providing exceptional customer service, Tyler G was absolutely amazing. W... read more
This is a fraudulent operation. They would not accept a trade in that was already approved by Verizon corporate and instructed me to call customer service. AVOID this store at all costs. Shop elsewhere.
Frequently asked questions about Verizon
How is Verizon rated?
Verizon has a 3.5 star rating with 213 reviews.
When is Verizon open?
Verizon is closed now. It will open tomorrow at 9:00 a.m.
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