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Verizon
- Mobile Phones
- Joliet, IL
About this business
Location details
3064 Plainfield Rd Unit A, Joliet, IL 60435, Joliet, IL, 60435, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
I am a first time customer trying to switch phone companies. I came in yesterday to ask questions and get a breakdown of my plan. Gabriela was very rude and un-inviting. It was painfully uncomfortable and discouraging..she rolled her eyes and gave us attitude and pushed us off to another employee because she didn’t want to take care of us. I should’ve left, but THANKFULLY Ozzie took care of us and answered all our questions. He was GREAT..I’d leave a better rating if it wasn’t for my encounter with her. Don’t work in retail,... read more
Don’t bother making an appointment, it’s a complete waist of your time. I had four other people taken ahead of me when I showed up 5 minutes early and then waited 30 minutes after my appointment time for a simple phone drop off.
On July 31 at around 2:00 p.m., I visited this corporate store to return my router. The representative refused to accept the return because I had not disconnected my service first, which I genuinely was not aware was required. My understanding is that corporate stores are supposed to be able to process equipment returns, so this was frustrating. What made the experience worse was the customer service. The sales representative was rude and, instead of trying to help or explain my options professionally, made the situation unn... read more
Went in today and got a phone upgrade. Pedro was the store associate who helped me during the process. I was (admittedly) already irritated when I walked in the door because of a previous experience I had at a different Verizon location but Pedro helped me out immensely. He listened to my concerns, came up with viable solutions, and I ultimately walked out of the store with the device I wanted. When I explained to him I was on a budget, he was respectful of that and didn't try to upsell me something I didn't want. He even we... read more
Frequently asked questions about Verizon
How is Verizon rated?
Verizon has a 3.6 star rating with 503 reviews.
When is Verizon open?
Verizon is closed now. It will open at 9:00 a.m.
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