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Verizon
- Mobile Phones
- Bowie, MD
About this business
Location details
15642 Emerald Way Space A1, Bowie, MD 20716, Bowie, MD, 20716, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Verizon Store Hands down the worst customer service experience I’ve ever had. This store has a so-called walk-in sign-in system, yet no one acknowledges you when you enter. No greeting. No instructions. No explanation. You’re just left standing there, forced to guess that there’s a sign-in process at all. Unless you interrupt staff mid-conversation and push your way in, you will be completely ignored. There is zero organization, no queue management, and no basic customer courtesy. Employees seem comfortable continuing what t... read more
These people must work for commission because after you spend money they become extremely rude and short. First he lied about the man of WiFi available on the account. They would not set my iPad up and when I asked would there be no mobile data he assured me there would be. It took only a day for the data to run out. Then there was an outage that they were too rude to address. Sitting in the store amongst the confusion. I had to go to another store where reps were outside helping. Later I returned to get help finishing setti... read more
Received excellent customer service at the Bowie Verizon store today! While at the store, the problem with connecting my old tracker with new phone was also resolved! Tech was patience and professional! Thanks!
Wanted to share how awesome Brian was the other day I was in the store. He did everything in his power to make sure my situation was handled. Thank You Brian!
Very disgusting with the performance by this location. The in store experience when a user purchases a phone is start to finish. Meaning, purchase, activate, import existing data and verify then send the user home. Telling a user the "find my phone" (stolen) is not available is just LAZY. It took 2 min to log into Samsung account and guess what all the contacts & content stored online started to migrate back to the new device. I urge verizon users go to one of the Anne Arundel county locations (you know why) for better servi... read more
Frequently asked questions about Verizon
How is Verizon rated?
Verizon has a 3.6 star rating with 161 reviews.
When is Verizon open?
Verizon is open now. It will close at 9:00 p.m.
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