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Verizon
- Mobile Phones
- Richmond, VA
About this business
Location details
7720 W Broad St, Richmond, VA 23294, Richmond, VA, 23294, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
1/13/26 I received an iPhone 7 Plus from Verizon since my son broke his cell phone while he was in Italy in the Air Force. I told my son to mail the old phone back to me once he received the new phone download your information so I can take the old phone back to the Verizon store to get credit once I received the phone I went to the Verizon store located at 7720 W. Broad Street Richmond, VA 23294 and mention to the sales person that I need to get credit for this phone, the salesperson asked me for the Apple ID. I told him I ... read more
Best customer service ever. 1. Cynthia (Michelle) was exceptionally helpful and very patient with me even though my issue was a bit of a mess. 2. She explained everything so I could understand and allowed me to be myself as I got excited that she fixed my issue. 3. I will come to this location and ask for her by name and wait for her if I have any problems or purchases in the future. 4. I love that she is bilingual. She translated for a gentleman that came in and politely explained she would be with him shortly. I'll end by ... read more
I went in for a device upgrade for one of my lines and had an extremely poor experience. From the moment we arrived, we were not welcomed professionally. The employee assisting us was openly discussing with coworkers whether they even wanted to help us and had a visibly irritated attitude. When she asked for my ID, she immediately stated that she could not access the account using the account manager’s ID and refused to even try. She repeatedly said she “couldn’t help today” without making any effort to assist. When I asked ... read more
Jaden Phillips helped my son and I for almost 2 hours. He fixed a problem, showed me how to transfer, and was really patient with us. My son loves his new S25!
Jadn helped me through my process of getting a new plan and a service discount added as well.
Frequently asked questions about Verizon
How is Verizon rated?
Verizon has a 3.7 star rating with 601 reviews.
When is Verizon open?
Verizon is open now. It will close at 5:00 p.m.
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