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Verizon
- Mobile Phones
- Kingsport, TN
About this business
Location details
2608 E Stone Dr, Kingsport, TN 37660, Kingsport, TN, 37660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
As one other customer put it. I give them 1 star because there is not an option to give them 0 stars. Worst customer service ever this is the last time I will ever go to this store. The other 2 non Verizon Corp owned stores in Kingsport are the only way to go if you must be in person. Today I stopped into this store to switch my devices on my account a simple task, which I have done several times in the past. I was greeted by a Male Rep who was so arrogant and could not talk in complete sentences. He asked me what i wanted. ... read more
I had an amazing experience with this Verizon location! I had been on the phone multiple hours with Verizon customer service. I had a lot of situations with my plan and devices, that needed correcting. Anthony, the manager, was so calm and helpful! He was successful in correcting all the problems! He was kind and made the experience enjoyable. Chris had helped me in the past and did a great job. David also helped me and did a wonderful job. I would highly recommend this Verizon location for a successful Verizon experience!
So we pay $$$ for phones, then we pay $$$ for the plan, and then the store wants an extra $50 per phone to simply help you set them up?? Terrible customer service.
Customer service in the east stone drive store is excellent!!! They were extremely helpful and understanding. My concerns were resolved quickly.
I did not take photos. My mom and I have some negative experiences at sone of our local stores. I don’t want to go into that. I thought let’s get out of area and go to another store. My mom said yes. We ended up at the Kingsport TN store. The assistant manager Shannon, who’s been with Verizon for 17/19 years, walked up to us with a smile on his face. This store felt different, felt good, I can’t explain it. My mom was nervous about this for days. Another worker was dancing (so fun), one helped us and was wonderful. But Shann... read more
Frequently asked questions about Verizon
How is Verizon rated?
Verizon has a 3.8 star rating with 477 reviews.
When is Verizon open?
Verizon is open now. It will close at 8:00 p.m.
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