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Verizon
- Mobile Phones
- Federal Way, WA
About this business
Location details
2125 S 320th St, Federal Way, WA 98003, Federal Way, WA, 98003, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I came to this store today because I needed to replace my phone screen, and I have been paying $19 per month for a protection plan. I told you clearly that on Verizon’s website, it is completely impossible to find any instructions on how to use this protection plan. Because of this, I had no choice but to take time out of my day to come to the store to ask in person. The staff member told me that I could walk into any repair company designated by Verizon at any time to have the screen replaced, with no cost at all. That info... read more
Store was clean and service was quick. My issue isn’t with the store or Verizon (though I have many other issues with Verizon corporate) it’s an older Asian bald guy in his 40s. Dude was probably one of the most rude people who’s worked in customer service I’ve ever encountered. As I went to write this review, I saw multiple others complaining about the exact same guy so how he still has his job is beyond me and reflects the one star review
I am very disappointed in the service I received from this store. They initially sweet talk you into buying things and once the contract is signed the manager just hands you a piece of paper to call the customer service line, adding “you have to pay a extra $10 to call” if you go in to receive help. Customer service is about being consistent, attitude and business wise, and actually making an effort to help the customer when they came directly in-person. Sending a customer away with a piece of paper to figure out themselves ... read more
went in for help regarding my bill as i have tried to contact verizon over the phone and waited for almost 40mins for a representative….i have gone to the verizon store on 320th and always received fast assistance with the representative there even having them call with their phone at their location…so today i go in and the representative asks for my phone and im like what’s it for and he says he will call customer service for assistance….i was thinking all he’s gonna dial their number directly but no he uses the same number... read more
Frequently asked questions about Verizon
How is Verizon rated?
Verizon has a 3.6 star rating with 476 reviews.
When is Verizon open?
Verizon is closed now. It will open at 10:00 a.m.
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