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Verizon
- Mobile Phones
- New York, NY
About this business
Location details
770 Lexington Ave, New York, NY 10065, New York, NY, 10065, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | Closed | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
Juzel amazing service we love her so much
Everyone at this store sucks. Rude dismissive and has an attitude. Especially Giselle, she needs to find another job or act like she wants to work there. Approach with caution.
I HATE upgrading to new phones - but this time was quick and easy. Walked right in, no wait, she explained my options with no pressure and helped get everything set up. Easy!
I’m absolutely furious that because I needed a replacement phone activated, my plan grandfathered plan got upgraded without my consent, losing perks and discounts since I started this service. Now I’m relying on the Escalation team but this store will be the reason I leave Verizon Wireless if my old plan isn’t restored. — Update: thankfully by the next day, when I called tech support for a different issue, he called the store and we got on a 3-way, confirmed details, and then did a 4-way with customer care. They managed to r... read more
I went to this store because my phone broke and I needed an upgrade. The customer service representative who helped me was extremely rude and unprofessional. When I asked about my account manager status, he spoke down to me and immediately demanded photo ID. I understand the need to verify an account, but the way he handled it felt excessive and accusatory, almost as if he were implying I was impersonating someone. I was then told I would need to pay over $50 a month for a new phone. After leaving the store and calling Veriz... read more
Frequently asked questions about Verizon
How is Verizon rated?
Verizon has a 2.9 star rating with 181 reviews.
When is Verizon open?
Verizon is closed now. It will open tomorrow at 10:00 a.m.
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