Verizon

Sean Hancox 

on Google

4 months ago

I don't understand the negative reviews about this store. Nick R. is one of the best customer service reps I have ever had the pleasure of interacting with. He was so incredibly kind and genuinely enjoyable to talk to. Him and another Nick helped me with some issues regarding a trade in and helped me save a substantial amount of money on some subscription services I was paying for. I'd give them 10 stars if I could. These gentlemen represent what all customer service reps should strive for. They turned a frustrating experien... read more

Nasser Enterprise 

on Google

4 months ago

Very disappointed with the service at this location. Both Nick R and Chris were unprofessional and made me feel uncomfortable from the start. I came in to buy a new iPhone and was questioned about my valid ID and old address like I was being investigated. I’ve had a personal Verizon account for 8 years with 7 devices, yet they pressured me to switch to a more expensive business account. I decided to order my phone online to avoid this kind of unprofessionalism, especially from a manager and employee at a Verizon “company” st... read more

Michael Brestensky 

on Google

4 months ago

Fast and friendly. Now for the bad. They lied to me to try to convince me to get insurance on my new phones. I was there to drop off phones I was trading in. They told me that if my new phone incurred damage and I didn’t have insurance on it, I would lose the trade in credit for my old phone. It didn’t sound right to me so we went back and forth a little. I finally asked if I could see it in writing and I was told to look up the trade in agreement online. I left the store and read the agreement. It didn’t say what they told ... read more