Verizon

Ivory Mask 

on Google

3 weeks ago

Twice I was sent out of this store and had to contact Customer Service by phone while sitting in my hot car in over 100 degree heat because of lack of follow-through on orders that were pre-authorized and paid for hours before. I had to go back and forth with employees here who profile instead of using their brains or any skills. The Assistant Manager could have easily worked this out in a timely manner, but did not bother. He simply was not proactive. They just act like they don't know what they're doing, or they don't care... read more

Amo Espanol 

on Google

3 weeks ago

This is the designated, corporate Verizon Store in the Coachella Valley and a one-star rating is too generous for it. This bricks-and-mortar is staffed with what I call, "No, can't do that" people, whose goal is to sell products, but wouldn’t know baseline customer service if they sat on it, let alone “good” customer service. And it starts from the top: the management! Poorly trained individuals in customer care who ramble off information that unquestionably contradicts internet and call support center interface, but spew th... read more

R Lucia 

on Google

a month ago

No customer service, no patience, kids think they know everything….maybe something about phones but nothing about helping people!!!