Verizon

xinzhi wang 

on Google

2 weeks ago

I had a very disappointing experience at this Verizon store. I signed in as a walk-in and waited, but no one ever called my name. I kept checking the sign-in list every few minutes, and somehow my name just disappeared. I had to go speak to someone directly before they finally re-added me. When I was finally assisted, the staff’s attitude was shockingly rude and unprofessional. I felt completely disrespected, and the service I received was nowhere near what I would expect from a major brand like Verizon. This store is disorg... read more

Brad Goff 

on Google

2 weeks ago

Upgraded my wife’s phone online and had to return her old phone to this store. I’ve tried stopping by 4 different times and m either ignored or told to check in. Upon checking in, there’s been between 15-20 in front of me waiting. All I’m trying to do is drop off a phone. I tried to come back one last time as soon as they opened and there were already 10 vehicles waiting for them to open up. Verizon, if you’re going to make the customer return their old phone to the store, one should not have to wait “hours” for someone to h... read more

Stephen Clarke 

on Google

a month ago

Once a great and revered business, verizon now strives in multiple ways to show each customer how unimportant they are. Profits and AI services that frustrate for 20 minutes at a time have compelled me to leave all Verizon services for the rest of my life: both business and personal accounts will be terminated by this once super loyal customer. After spending 100s of thousands of dollars on many if Verizons services over decades, and now, after dozens of frustrating and maddening experiences with the business prevention peop... read more