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Verizon

3.1

About this business

Location details

12250 W Broad St, Richmond, VA 23233, Richmond, VA, 23233, United States

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WeekdayScheduleStatus
Mon10:00 a.m. to 8:00 p.m.
Tue10:00 a.m. to 5:00 p.m.
Wed10:00 a.m. to 8:00 p.m.
Thu10:00 a.m. to 9:00 p.m.
Fri10:00 a.m. to 9:00 p.m.
Sat9:00 a.m. to 8:00 p.m.
Sun10:00 a.m. to 5:00 p.m.
3.1424 reviews
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Anmar Zubaydi's profile image
Anmar Zubaydi 
4 days ago

Very disappointed with Verizon, it looks like they running a scam ring. Paid for phones and service activation, bill kept changing, between stores, door to door sales and multiple phone calls to customer service, didn’t hear any two saying the same thing, bill kept changing, eventually when giving up I tried to return the phones within the 30 days period, they made pay $50 restocking fees per phone which no one mentioned that part when I signed up. Folks in this store made more charges to my plan without my final approval, t... read more

Vivek Rajan's profile image
Vivek Rajan 
6 days ago

Wait was longer just to buy accessories, you still have to check in and wait for someone to be assisted. Service was good printer was not working so didn't get the receipt 

Tori Frank's profile image
Tori Frank 
2 weeks ago

Place is packed. 8 people deep waiting and 3-4 employees standing around. Do better Verizon. 

WRTS4G's profile image
WRTS4G 
2 weeks ago

Pay attention to reviews at this store. There's a trend you'll see. Poor customer service! I've been here today and it always feels like no one is there to actually help you. Today I went in to pickup a phone that was ordered online for a line that was just added to our account. The guy who called my name seemed to have zero interest in working there. Didn't even so much as offer a friendly welcome or tell me his name. After he got the phone from the back, he plopped the bag next to me like the transaction was over. I asked ... read more

Casey Webber's profile image
Casey Webber 
4 weeks ago

Frequently asked questions about Verizon

How is Verizon rated?

Verizon has a 3.1 star rating with 424 reviews. 

When is Verizon open?

Verizon is open now. It will close at 9:00 p.m.  

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