This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Verizon
- Mobile Phones
- Richmond, VA
About this business
Location details
12250 W Broad St, Richmond, VA 23233, Richmond, VA, 23233, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
I opened a new account with Verizon. They gave me a bill quote that was good. When Came it was double the original quote. The sales person added many things like protection and other add-ons like Apple TV. Also did not apply any discounts like paperless, billing and auto pay. Verizon would not retroactively honor the discounts for these so I had to pay for them not being set up at time of purchase. They take advantage of customers to help their commissions and sales and leave the customer to deal with it on the back end. Be ... read more
Very disappointed with Verizon, it looks like they running a scam ring. Paid for phones and service activation, bill kept changing, between stores, door to door sales and multiple phone calls to customer service, didn’t hear any two saying the same thing, bill kept changing, eventually when giving up I tried to return the phones within the 30 days period, they made pay $50 restocking fees per phone which no one mentioned that part when I signed up. Folks in this store made more charges to my plan without my final approval, t... read more
Wait was longer just to buy accessories, you still have to check in and wait for someone to be assisted. Service was good printer was not working so didn't get the receipt
Place is packed. 8 people deep waiting and 3-4 employees standing around. Do better Verizon.
Pay attention to reviews at this store. There's a trend you'll see. Poor customer service! I've been here today and it always feels like no one is there to actually help you. Today I went in to pickup a phone that was ordered online for a line that was just added to our account. The guy who called my name seemed to have zero interest in working there. Didn't even so much as offer a friendly welcome or tell me his name. After he got the phone from the back, he plopped the bag next to me like the transaction was over. I asked ... read more
Frequently asked questions about Verizon
How is Verizon rated?
Verizon has a 3.1 star rating with 425 reviews.
When is Verizon open?
Verizon is closed now. It will open at 10:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com