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Verizon

3.7

About this business

Location details

636 W Big Beaver Rd, Troy, MI 48084, Troy, MI, 48084, United States

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WeekdayScheduleStatus
Mon10:00 a.m. to 8:00 p.m.
Tue10:00 a.m. to 5:00 p.m.
Wed10:00 a.m. to 8:00 p.m.
Thu10:00 a.m. to 9:00 p.m.
Fri10:00 a.m. to 9:00 p.m.
Sat10:00 a.m. to 9:00 p.m.
Sun10:00 a.m. to 5:00 p.m.
3.7380 reviews
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Alan Dawood's profile image
Alan Dawood 
a week ago

I had an outstanding experience at Verizon thanks to Brandon. From the moment I walked in, he was professional, patient, and genuinely helpful. He took the time to explain everything clearly, answered all my questions without rushing, and made sure I got exactly what I needed. What really stood out was his honesty and attention to detail—he didn’t try to upsell me on things I didn’t need, and he made the whole process smooth and stress-free. It’s rare to find someone who truly cares about customer satisfaction like he does. ... read more

Sheri Marshall's profile image
Sheri Marshall 
3 weeks ago

Blair was absolutely amazing! She was such a patient problem solver helping me when I encountered difficulty after changing carriers to Verizon. I was pretty stressed, but she lowered my anxiety and calmly tried various actions until the problem was solved. I am so grateful for her help and more importantly how she treated me throughout. 

Andy Kim's profile image
Andy Kim 
3 weeks ago
Russ's profile image
Russ 
a month ago

Save yourself the time and go to a different store. The guy was more concerned about me changing my plan than helping me get my warranty phone. He told me i was stupid for not wanting to save $5. I was "Leaving money on the table". Ill be leaving verizon on the table after this experience. Gave me the run around, had to go to asurion twice with no resolution. 

Marie's profile image
Marie 
a month ago

I strongly recommend taking your business to any other Verizon location. The service here isn't just poor; it’s misleading and deceptive. I was given conflicting information by multiple associates and managers regarding a device trade-in and a $1,000 charge. When I returned to resolve the 'crossed wires,' I was met with finger-pointing and a total refusal to provide anything in writing. Four employees, including two managers, named Jax and Saf, stood around and couldn't provide a single solution. They would rather blame the ... read more

Frequently asked questions about Verizon

How is Verizon rated?

Verizon has a 3.7 star rating with 380 reviews. 

When is Verizon open?

Verizon is open now. It will close at 8:00 p.m. 

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