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636 W Big Beaver Rd, Troy, MI 48084, Troy, MI, 48084, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
I had an outstanding experience at Verizon thanks to Brandon. From the moment I walked in, he was professional, patient, and genuinely helpful. He took the time to explain everything clearly, answered all my questions without rushing, and made sure I got exactly what I needed. What really stood out was his honesty and attention to detail—he didn’t try to upsell me on things I didn’t need, and he made the whole process smooth and stress-free. It’s rare to find someone who truly cares about customer satisfaction like he does. ... read more
Blair was absolutely amazing! She was such a patient problem solver helping me when I encountered difficulty after changing carriers to Verizon. I was pretty stressed, but she lowered my anxiety and calmly tried various actions until the problem was solved. I am so grateful for her help and more importantly how she treated me throughout.
Save yourself the time and go to a different store. The guy was more concerned about me changing my plan than helping me get my warranty phone. He told me i was stupid for not wanting to save $5. I was "Leaving money on the table". Ill be leaving verizon on the table after this experience. Gave me the run around, had to go to asurion twice with no resolution.
I strongly recommend taking your business to any other Verizon location. The service here isn't just poor; it’s misleading and deceptive. I was given conflicting information by multiple associates and managers regarding a device trade-in and a $1,000 charge. When I returned to resolve the 'crossed wires,' I was met with finger-pointing and a total refusal to provide anything in writing. Four employees, including two managers, named Jax and Saf, stood around and couldn't provide a single solution. They would rather blame the ... read more
Verizon has a 3.7 star rating with 380 reviews.
Verizon is open now. It will close at 8:00 p.m.
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