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Verizon
- Mobile Phones
- West Springfield, MA
About this business
Location details
1123 Riverdale St B, West Springfield, MA 01089, West Springfield, MA, 01089, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
Would give this store 0 stars if I could. Incompetence incarnate. Rude General Manager (Olivia) who does nothing but try and tell you that they had no hand in helping you on previous visits and staff that goes ahead and makes changes to your account without approval. Also, when I asked about switching to a lower priced plan, the first words out of the employee's mouth that was helping me was, "you don't want to do that." Avoid this location at all costs.
Customer was good, phone stopped working and it seemed to be a simple change of SIM card fix, it was not. Phone was useless, they suggested I backup my phone and factory reset it and that should fix the problem or get a new phone, suggested iPhone 16 because that was al that was in stock, and would only cost me 30/month, when I asked about the 17 he laughed and said nobody has those right now, they are back ordered. Funny enough I went the the Westfield location and was treated to excellent customer serve and walked out with... read more
They want you to do everything yourself :(
Mark was excellent, I would recommend this store to anyone looking for great service.
Frequently asked questions about Verizon
How is Verizon rated?
Verizon has a 3.6 star rating with 352 reviews.
When is Verizon open?
Verizon is closed now. It will open at 10:00 a.m.
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