Verizon

Corey Duncan 

on Google

a week ago

Verizon has terrible customer service and recently switched their phone lines to an AI model. It took me 6 calls to simply set up a new phone, with no option to talk to a human. Inefficient technology being used to subsidize Verizon's profits at the expense of the customer. Terrible Edit: They also apparently have an automated service to reply to reviews, taking the separation between customer and service one step further 

Rachel Jean 

on Google

2 weeks ago

I am so sad and disappointed in this store. My experience was the exact opposite of customer service. I went into the Verizon Spokane South Hill location just to get help with my phone being locked up. I was told I was eligible for a new phone upgrade and he had never seen this type of “amazing” promotion for someone at my account holder level. The sales rep proceeded to go into my phone storage, without my knowledge, and sold me into buying a phone with HALF of the GB of my phone I was trading in. I believe they needed to p... read more

jose sanchez 

on Google

2 months ago

I went in to ask about turning off my wifi and sending back the box. They redirected me to another Verizon store that had less capabilities than this one the supposedly corporate store. The associate didn't help any further when I tried explaining my situation. 

Bruce Schwartz 

on Google

3 months ago

Sojiah was patient and listened to my issue made calls and resolved my issue very pleased with the service he gave me. 

Cynthia Robinson 

on Google

4 months ago

We had such a horrible experience with TMobile the last 4 years, we finally switched and I am so glad we did! We bundled phones and internet (had a terrible plan with XFinity too) and are now saving $100 a month, getting great service, and were helped fairly quickly when we went in a few weeks ago.