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Verizon
- Mobile Phones
- Spokane, WA
About this business
Visit our store at Spokane for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Location details
4306 S Regal St Ste 204, Spokane, WA 99223, Spokane, WA, 99223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
Honestly, I dread having to call Verizon. Stopping by in this case for a new phone worked perfectly. Even when you think you know what you want, there's always a wrinkle. Thank you for your patience
I went into the store today to get an upgrade on my phone and add a line. Matthew had the most amazing customer service I’ve had in a while. He was beyond pleasant to work with and his demeanor was very calming. He explained everything I had questions on and took the time to break down my new plan and bill. I would be thrilled to work with him anytime I had a problem or question. Thank you Matthew.
Dont skip the protector. Ran over my samsung with no damage to phone. Melissa was so kind to install the one i had to order as they had none in stock. Thanks Melissa.
TLDR: I got great service. It just took a while. Who knows how it happened but a phone that had been returned didnt get credited properly and my autopay was going to take an extra $800 to pay for it. I went in to the downtown store and waited for 1/2 hour and she never even greeted me. She was helping someone but there should have been at least a nod! Our movie was starting so we finally left. The next day we went to the South Regal store. The store was experiencing a biohazard episode and the staff was out front and unable ... read more
Verizon has terrible customer service and recently switched their phone lines to an AI model. It took me 6 calls to simply set up a new phone, with no option to talk to a human. Inefficient technology being used to subsidize Verizon's profits at the expense of the customer. Terrible Edit: They also apparently have an automated service to reply to reviews, taking the separation between customer and service one step further
Frequently asked questions about Verizon
How is Verizon rated?
Verizon has a 3.7 star rating with 147 reviews.
When is Verizon open?
Verizon is closed now. It will open at 10:00 a.m.
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