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16203 N Scottsdale Rd Suite C-110, Scottsdale, AZ 85254, Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status | 
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. | 

I am a long time (multi-decade) business customer- used to have a dedicated rep who was AWESOME. No longer- had an issue with an upgrade and told as 1 time courtesy it would be free since they made some mistakes. ALl was fine until I was billed. Filed a credit card dispute and card company immediately saw the improper charge and reverse it yet Verizon charged it again and then threatened to shut all of my business lines down if I diid not pay in 4 days. Tried to contact WILL GONZALEZ- he spoke to me. said he would check. mul... read more

These people lied to me twice and then they tried to send me $193 bill for two days of service. They sent a guy in to help set up my router which took three to do and never worked and he was late and then he moved my router from my window to the middle of my room, and I had a throw rug nailed down because I have four cats, and he disregarded all that and tried to tuck the wires underneath the router and so this will make it work so I wouldn’t trust them as far as I could throw them they lie and now they’re sending me like $2... read more

Alex was fantastic. I came into the store and my phone was totally messed up and so was I. Alex was very professional , informative. He went through the issues snd thoroughly explained everything to me. His knowledge cured the many problems that I had created It was a wonderful experience working with Alex. Promote this young man. !!!!

The worst Customer Service I’ve ever experienced.

Stopped at this location after going to the DMV. Switching my granddaughter Gizmo watch to a phone. Preston was great! Helped reset the phone from her mom's info to a clean phone. Also explained the unlimited plan compared to what we currently have too.
Verizon has a 3.1 star rating with 372 reviews.
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