Verizon

Bhaskar Raju 

on Google

a week ago

Pathetic experience with the store associate. I was shocked at how poorly customers are treated zero respect, no courtesy, and absolutely no interest in helping. I visited the store to switch my current carrier to Verizon, but the attitude of the staff made it clear they weren’t interested in assisting. Disappointed and surprised that a reputed brand allows this kind of customer service. Not the experience I expected. 

Ra.e. 

on Google

3 weeks ago

I purchased a $75 Verizon prepaid hotspot device expecting a simple, standalone WiFi option — something I could manage independently without needing access to the main account (which I’m only a family member on, not the account holder). I was told that once I used up my prepaid data, I’d receive an email prompting me to renew or purchase more GB. That sounded convenient — until it wasn’t. I returned to this Verizon store frustrated but expecting a quick top-up. Instead, I was told I needed to verify account info, which defea... read more

Mervyn D'Souza 

on Google

2 months ago

Monday evening, 19/5/2025, I visited the Verizon store on Hadley Road, South Plainfield and it was a pleasant experience. I had visited the place the previous week and my experience, while not unpleasant, was not memorable either. In this instance the person who helped me was Mikeah Thomas- knowledgeable, pleasant, and cordial. Not only that, she is capable of multitasking. On the chairs to my right were two persons who were frustrated with the service. They turned to me in exasperation: “This is worse than buying a car.” Mi... read more

V PR 

on Google

2 months ago

The employees often stand around engaging in personal conversations, making it difficult to get their attention when assistance is needed. The store manager, Tiffany, is unprofessional and has been observed rolling her eyes when asked multiple questions. Additionally, the staff appears to lack basic training in hygiene and customer service. This location fails to meet acceptable standards. Common Sense is hard for them. 0-star rating. 

Neha Gautam 

on Google

4 months ago

I’ve been to this Verizon store at least 3 times, and every time the customer service is EXCELLENT! Got a new phone, upgraded my plan, etc. Every employee is super helpful, answer all my questions, and fast! Great location!