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Verizon

3.8

About this business

Location details

6505 NW Barry Rd, Kansas City, MO 64154, Kansas City, MO, 64154, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 7:00 p.m.
Tue9:00 a.m. to 5:00 p.m.
Wed9:00 a.m. to 7:00 p.m.
Thu9:00 a.m. to 8:00 p.m.
Fri9:00 a.m. to 8:00 p.m.
Sat9:00 a.m. to 7:00 p.m.
Sun10:00 a.m. to 5:00 p.m.
3.8391 reviews
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Flo J's profile image
Flo J 
2 weeks ago

If you want to be ignored go to this store. Sign in and they will get to you when they feel like it. I needed in person assistance and they stood at the front socializing. Hopefully there's another Verizon store nearby that offers actual customer service. Been a customer for many years and this may be the time to move on. 

Stephenie Gerdes's profile image
Stephenie Gerdes 
3 weeks ago
alan perez's profile image
alan perez 
a month ago

wait a long time and then they cannot even help us out with the proper plan...annoying 

Haylee Ace's profile image
Haylee Ace 
a month ago

My boyfriend decided to merge over from T-mobile and Verizon and be on a plan with me. This has been the longest most ridiculous process I’ve ever been through. When he switched over, there was a promotion to pay off his new phone to get a free upgraded iPhone 16. The employee originally made it seem like they would handle paying off the original phone. A month later the payment for the original phone came out of our account, so it wasn’t paid off. We go into the store and they can’t do anything. Talked to customer service t... read more

Frank Crowell's profile image
Frank Crowell 
2 months ago

Lines too busy, not enough staff! 

Frequently asked questions about Verizon

How is Verizon rated?

Verizon has a 3.8 star rating with 391 reviews. 

When is Verizon open?

Verizon is open now. It will close at 8:00 p.m.  

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