Verizon

a 

on Google

a month ago

If I could give negative stars it'd be -5 stars. By far the worst service provider I've had. I switched only because there is no more sprint. This was the biggest mistake ever. I ordered the new iPhone and it was "damaged" in the process, ever arrived. Called multiple and multiple times and they kept saying a "ticket" was placed to fix the issue. It never was. I had to call again multiple times to see about the phone or a refund. Supposedly was going to get a refund. Nothing. Cover a month and still no phone or refund. Asked... read more

Lucy 

on Google

2 months ago

the slowest service of my life 

Mary Ann Sullivan 

on Google

2 months ago

My friend has a Pixel 8A that started acting up early this morning. He's diabetic and disabled, so not having a working phone for any length of time is unacceptable. We researched on Google for solutions and nothing worked. Fortunately the local Verizon store was open and tech Josie managed to get the phone to work so a replacement was not needed! Thank you Josie for taking the extra time to investigate the cause of the malfunction, it is much appreciated! 

M F 

on Google

3 months ago

I believe the manager’s name is Roger. Called from Carmel Mtn. for an inventory check they said they have the phone. Made a 30 minutes drive here. When arrived, Roger admitted that Carmel Mountain did call, but he had customers and he was not able to verify it. He knew that and he waited another 30 minutes to have one of his employees to tell me that. So, he said he has the phone but he cannot give it to me because Carmel Mountain did not place the order as pick up. Someone is lying but overall after 8 years with Verizon, I’... read more

catalina meyer 

on Google

3 months ago

Verizon is a bad company. Be prepared to be there for hours . I spent more time there than buying my new car. They do have the same strategy. They make you wait then disappear for 20 minutes or so, they go to a room where they have bathrooms, water, snacks. I went there to buy internet only, but they told me I have to have a plan with them, i have an I phone 15 new and they made me believe my phone was not good enough fir their service/ I have to get a new phone. All that took 4 hours, only to find out they didn’t have inter... read more