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Verizon
- Mobile Phones
- Grapevine, TX
About this business
Location details
1400 William D Tate Ave, Grapevine, TX 76051, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Stephanie and Abdul were phenomenal! We went in for a service issue/technical problem on our business account and they were so helpful. Stephanie and Abdul went above and beyond to make sure our problem was fixed and our needs were met. We were having trouble with the self-service options online and over the phone as they are unfortunately closed on Sundays. We came in and were traveling from out of town and had to Uber here and so glad we went the distance. They really turned our frown upside down! Highly recommend this loc... read more
I would like to give a big thank you to this store for Verizon representative Eric for assisting me greatly when my phone was stolen at the State Fair of Texas . Eric used his tech savy skills to go above and beyond with restoring my data to my replacement device. He made sure I left the store equipped with protecting my phone and advising me how to operate my phone for backing up data. He was patient and understanding. He made sure I was satisfied with Verizon support. The store manager was helpful and showed concern with e... read more
I went in to upgrade my current iPhone to the new iPhone 17. The process started normally with a sales rep, but about five minutes in, a manager pulled him aside and said they needed to go to the back to “better look at my account.” When they came back, a female manager took over the process and immediately started pushing me to add a new line. She offered to waive the $40 upgrade fee if I added a line and claimed it would save me money because “the bill goes down as you add lines.” I’ve had a phone bill for over 20 years, s... read more
Shady business practices. I went in to upgrade my current iPhone to the new 17. This process started with a normal sales rep. 5 minutes into the process a manager came and grabbed him and told me they were going to go to the. back to better look at my account. When they came back out the lady manager took over the process and tried every avenue to get me to add a line. She offered to wave the $40 upgrade fee if I did and said It would save me money to do it the way she wanted because the bill goes down as you add lines. I am... read more
Poor customer service by female manager. Save yourself and Drive down the road to a different location.
Frequently asked questions about Verizon
How is Verizon rated?
Verizon has a 3.8 star rating with 210 reviews.
When is Verizon open?
Verizon is closed now. It will open at 10:00 a.m.
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