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Verizon
- Mobile Phones
- Chicago, IL
About this business
Location details
810 W North Ave, Chicago, IL 60622, Chicago, IL, 60622, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
Verizon store experience are universally bad. This was no different. Terrible customer service would be an understatement. I have just lost my phone and was at this store to get my SIM activated to another phone. Instead of helping out on the task on hand, the rep went all about the insurance support and what not for 30 minutes. Even for that they were ill informed about the process told us fo do it online. Once that conversation was over, they just told us that they cant help us with the sim activation request and got us on... read more
Kevin gave us an AMAZING CS experience after waiting almost 30 minutes (we were walk ins) to be fair on a Friday afternoon, he was well worth the wait. Not pushy … no attitude (laid back) and very attentive. If you want a rep that will go above and beyond giving you a VIP feel. Ask for Kevin.
Kevin helped me find my iphone by not taking no as an outcome, unlike the people at Apple. He really provided top notch customer service!!!
I switched to Verizon based on a clear promise that my monthly bill would be $148. Instead, I received a $475 bill, which was never explained or agreed upon. After multiple visits and discussions, I was told my bill would be corrected to $168, but this situation should never have happened in the first place. This feels misleading and unprofessional. Customers should not be given one price to switch and then charged something completely different. I am still waiting for a full correction and refund. Until then, I cannot recom... read more
I recently upgraded my phone line and phone at this location and had a great experience. The team at Verizon was very knowledgeable about the different options and provided me with great service. Was able to upgrade everything within 45 minutes.
Frequently asked questions about Verizon
How is Verizon rated?
Verizon has a 3.4 star rating with 273 reviews.
When is Verizon open?
Verizon is closed now. It will open tomorrow at 10:00 a.m.
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