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Verizon
- Mobile Phones
- Chesapeake, VA
About this business
Visit our store at Chesapeake for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Location details
1224 Greenbrier Pkwy #230, Chesapeake, VA 23320, Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
Walked in asking for details on the free replacement phone program. Was told it was plan dependent. Then rep disappeared for 15 minutes and came back with cost estimates for the newest and second newest phones. When I asked if it was adding $41/mo to my plan, he said he was not changing my plan. When I asked him bluntly, is it 41/mo he said I could leave. I Left.
Tried to get an issue with my phone fixed, waited thirty minutes. Employee who “helped” me was incredibly dismissive and did not listen to our questions (often just ignored them), told us there was an error and did not explain further, and said to wait and call a phone number tomorrow. Went to another location because I had a sneaking suspicion that said employee just didn’t care. Had a much better experience and my phone is fixed. In short, some employees do not value your time and are very dismissive. If you need real help... read more
In store gave wrong info had me go to another store which was wrong
I went to the Verizon store. Absolutely worst customer service I've ever experienced. Signed in. Made to fill out an online form that didn't have the option I needed. I waited approx an hour. Finally someone deigned to assist me. I learned they couldn't help me there. They thrust a piece of paper at me that stated I needed to go to Holland Road to drop off my fios gear. I ended up going to the one on N Battlefield. Night and day difference. Greeted when I entered. Assisted immediately. Staff was professional in both action a... read more
The agent who solved my problem with my phone did a great job. He told me how to be careful when you have problems with apps that are not from Samsung.
Frequently asked questions about Verizon
How is Verizon rated?
Verizon has a 3.6 star rating with 368 reviews.
When is Verizon open?
Verizon is closed now. It will open at 10:00 a.m.
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