Verizon

Sam Huang AZ 

on Google

a month ago

We were told to take a promotion that adding one line will only cost $15 more per month and we can cancel the program any time within 30 days. We thought it was a good deal and added two lines. Then the bill came and the charge was $62.19 per line. We visted the store more than 3 times in a week. We cannot either reduce the charges or cancel the program. The manager was not allowed us to talk to the representative who got us on the program. He told us the only solution was to call #611 and they cannot do anything. But We can... read more

Sabrina Singleton 

on Google

a month ago

I have been a loyal customer for over 15 years, and I was very disappointed with the service I received today. Derek, the assistant manager, was rude and unwilling to assist me with transferring my phone. Without any explanation or discussion, he immediately told me there would be a $30 fee. The new phone I purchased is not working properly, yet Derek did not make any attempt to check the device or troubleshoot the issue before dismissing my concerns. I expected better customer service, especially after many years of loyalty... read more

Keisha Danielle 

on Google

2 months ago

Worst Service Ever. Been a long time customer. Soon as I decide to transfer services to T-Mobile, Verizon hauls ass and charges me a whopping 1029.07$ extra on top of my already ridiculously large bill of 803$. Verizon question for you, why are the same services that cost me 803$ a month with Verizon only 177$ per month with T-Mobile? I’ll wait. Nope, no justifiable reason for my bill to have increased by over a thousand dollars. Shame on you Verizon. I can’t wait until the worldwide lawsuit comes so I can be a part of it. I... read more

Kamikwazy Gaming 

on Google

2 months ago

I had an extremely frustrating experience at your store today, and I feel compelled to bring it to your attention. 1. I arrived at the store around 5:30 PM to drop off my wife’s old phone following her recent upgrade. There were two employees present at the time—one assisting a family with multiple phone activations, and the other working on a laptop at a desk facing the entrance. I later learned the person on the laptop was the store manager. Despite clearly seeing me walk in, the manager made no effort to acknowledge or ch... read more