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Verizon

3.4

About this business

Location details

36 S State St, Chicago, IL 60603, Chicago, IL, 60603, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
3.4194 reviews
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Cory Washington's profile image
Cory Washington 
on Google
a week ago

Julio made my phone upgrade surprisingly easy and stress-free. He took the time to understand how I use my phone, guided me to the perfect choice, and explained everything in plain language. He helped with the process of getting my data transferred to the new one and was very patient. This was easily the best Verizon experience I’ve ever had! 

Adrienne Pullen's profile image
Adrienne Pullen 
on Google
2 weeks ago

Scammed Out of $796, Beware! I came into the store to add a new line and trade in my phone. The rep, Devin, gave me a new phone but never explained that I had to return my old one or how to do it. I had to make an extra trip just to fix that on my own. Later, I realized I didn’t need the new line. The box was never opened, and I returned everything before the first bill was even due. I never activated the line or used any service. Yet somehow, I now have a $796 charge on my credit report tied to that closed account. Verizon ... read more

Siena Ferrick's profile image
Siena Ferrick 
on Google
2 weeks ago

Had an absolutely fantastic experience today at the Verizon store on S State. I went in needing new internet and they had me squared away within the hour, got me some great deals/freebies and most importantly were patient and kind. SO wonderful to finally have working WiFi in my apartment after trying but XFinity & AT&T. Verizon is the superior provider and I was thrilled to find out it was available in Chicago, as I thought my building was not serviced. Highly recommend both Verizon and the wonderful staff at this store. I ... read more

Suzy Peng's profile image
Suzy Peng 
on Google
4 weeks ago

I had issues with Verizon billing. I came into the store because over the phone I was not getting the help I needed. Dylan Maddox was so patient and helpful. Really appreciated it! 

Bobby Bell's profile image
Bobby Bell 
on Google
a month ago

I would like to extend my deepest gratitude to Yasmine and Tina at the State Street location for Verizon Wireless. While I was traveling to Chicago with my young son, I was a victim of identity theft. My phone number was taken over and I was unable to make calls. Yasmine and Tina worked as a team to help me. Without their help, I would not have been able to resolve the problem. Despite the serious inconvenience I was caused by the perpetrators of the identity theft, I was touched and inspired by the act of kindness that thes... read more

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Frequently asked questions about Verizon

How is Verizon rated?

Verizon has a 3.4 star rating with 194 reviews. 

When is Verizon open?

Verizon is open now. It will close at 6:00 p.m.  

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