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Verizon
- Mobile Phones
- Reston, VA
About this business
Location details
11830 Spectrum Center, Reston, VA 20190, Reston, VA, 20190, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
Khalid helped me buy my new phone and find the cheapest deal to save me the most money. He is very friendly and knowledgeable!
AVOID AT ALL COSTs. Phone was never delivered, number was never ported, hung up on multiple times by automated phone customer service, went into store, associate kept interrupting me and didn’t know how to help, had me call back to the same number that had hung up on me, finally reached someone, they also couldn’t help, and after over an hour on the phone and requesting a manager multiple times I gave up and had them cancel the order, the line, and the port, which took another hour to complete. Drove to AT&T down the street ... read more
I am writing to formally lodge a complaint regarding a deeply offensive experience I had this morning, January 31, 2026, at your retail location inReston, VA (11830 Spectrum Center). I visited the store to request a basic home internet plan for my TV. The associate proceeded to take all my personal information and register it in your system. However, the interaction turned unprofessional and discriminatory immediately after he asked me a direct question aboutwhere I am from (my national origin). After learning my background,... read more
Team Verizon . Had to go to Store after the outage to bring my phone to life . Mia was outstanding customer service as I watched her handle customers in front of me . I had many issues she executed with solutions to everything. Exceptional service. Thank you Mia !!!
The WORST verizon store I have ever been to. Couldn't explain any details between phones and left me to set up the phone by myself. I was on and off hold with support for almost 2 hours. The person I dealt with didn't want to help and just walked away during set up to go greet someone else. The support I was on the phone with seemed just as confused why an associate wasn't helping with setup. Considering I literally bought a new phone there, I'm shocked at the lack of help. Ive never been treated so terribly in a verizon sto... read more
Frequently asked questions about Verizon
How is Verizon rated?
Verizon has a 3.1 star rating with 305 reviews.
When is Verizon open?
Verizon is closed now. It will open at 10:00 a.m.
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