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Verizon
- Mobile Phones
- Derby, KS
About this business
Location details
2100 N Rock Rd Ste 100, Derby, KS 67037, Derby, KS, 67037, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
Customer service has drastically taken a downward spin. I used the app to setup a payment plan, got confirmation to turn around and get service cut like I never set it up. Then get charged for a payment arrangement after I call them. First time in 10 years as a customer of Verizon 2 years of it here in kansas. The bill has doubled out of the blue as well. The service is not that great for over a $400 a month rate. I will be switching service today
In the last week I have upgraded 2 phones and both times was a great experience. The rep who assisted me was Kayla along with the other reps that worked there. Everyone was extremely professional and helped with every need that I had. It’s hard to find excellent customer service in today’s age but this place was the prime example of that not being true. Kudos to all the reps at this location. They deserve recognition along with compensation. This is how you keep customers satisfied.
Preparing to go to Europe for three weeks, we enrolled in the international plan. Both of our phones worked, and could receive emails and texts, but my iPhone could not access the Internet from a cell signal. I spent literally hours on the phone from France, speaking with two different levels of Verizon techs who could not solve my problem. So my phone was absolutely useless for any type of navigating. Upon returning home, I visited the Verizon store in Derby. I told Jose my problem, and with my phone in his hand, he was abl... read more
Had a great experience working with Kayla at Verizon. She was helpful and knowledgeable about upgrading to the iPhone 17! Thank you for the great service! I highly recommend this store, especially if you get to work with Kayla!
Frequently asked questions about Verizon
How is Verizon rated?
Verizon has a 3.8 star rating with 233 reviews.
When is Verizon open?
Verizon is closed now. It will open at 10:00 a.m.
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