Verizon

Michael L 

on Google

3 weeks ago

I was told by the lady working there that if I upgraded my plan, I could get a new phone. After the upgrade, she said I couldn’t get a new phone. She also wouldn’t change my plan back to what it was before. The people working here are very untrustworthy. Unfortunately, no one at Verizon will care because everyone is incredibly lazy and don’t care about quality, but hopefully this will save the next person from going into this store. 

Alex L 

on Google

3 weeks ago

I stopped by the Verizon store just to explore new plan options and ended up having one of the best customer-service experiences I’ve ever had at a carrier store. Tara took care of me and she was absolutely outstanding — extremely knowledgeable, patient, and genuinely polite. She explained all the current promotions, compared the plans side-by-side without any pressure & answered every random question I threw at her. It’s rare to meet someone who knows the plans, devices, and coverage that well while still being so friendly ... read more

Judine j 

on Google

a month ago

Do not go into this store and buy anything. I came into this store on a Tuesday and forgot my ID at home so I couldn’t even find out what the prices for the upgrades would be. I came back Friday and without an ID (I had it) a different employee was able to give me prices. He didn’t even ask for ID until I mentioned it. This gentle told me if I trade in my Phone and upgrade my plan it would be the difference of 10-15 bucks as me keeping my old Phone and getting a new phone. I thought well what’s the point of a trading in paid... read more