Verizon

KD Shull 

on Google

3 weeks ago

Wow - I have never seen a manager less interested in the customer experience. There was a "waiting list" to be helped, even though there were only 3 people in the store. An associate was helping one, and the manager was helping another. When the manager finished with her customer, I asked a question. She responded by telling me to get on the list. I did. I stood around for 10 minutes while the associate continued to help his customer and the manager did nothing. Finally, I asked if the manager could help me. She said no, she... read more

Bobby Brooks 

on Google

a month ago

Customer experience does not occur unless you’re willing to pay a fee. I asked the associate to look at my phone as I was having some issues. They would not look at it unless I agreed to pay a $30 fee. Do right by your customers. 

Doug Volz 

on Google

a month ago

I bought a new watch to replace a broken Apple Watch. I just needed their help setting up the cellular on the new watch. I signed in and saw there was only one person in line ahead of me. I waited a half hour while employees did their best to look busy. Three employees were chatting with a customer who wasn’t even buying anything. Others hid in the back room while I patiently waited. I finally gave up and called Verizon directly. Avoid this place at all costs! 

Mike Akers 

on Google

2 months ago

I went in and dealt with the manager Maria. She was the rudest person I have dealt with in 20 plus years of being a verizon costumer. I went in to finish a number swap on my phones. But was told there was 2 people ahead of me. But the weren't in the store. They were shopping at the mall. 1 responded they would come back. But that was after already waiting 15 minutes. Ok so I was waiting. Then Verizon corporate called me wanting to know if the issue was fixed. I said I was waiting. They talked to her. Then with a smile she la... read more