Verizon

Isao Kitaguchi 

on Google

4 months ago

One of the employees, Ray was very helpful despite being busy w other customers. I’ve had some issues w Verizon customer service to put my name under account manager, but Ray really helped me out by setting up a 3 way call w the customer service line to set up my account the right way. I appreciate all the effort he put in and also going above and beyond his customer service skill. 

David Burse 

on Google

4 months ago

We show up today to get new phones. The rep at the door was friendly enough. Took my name and number. Put me in a queue, but then said there were 7 people in front of us, and it would be at least an hour. We had another errand to do, so I told him we'd be back in 45 minutes. He said, but if you are not here, you lose your place in line. I said we'll take that chance, since we were going to sit there for at least an hour. I came back in about 30 minutes, and same guy says now there are 8 people ahead. I asked how that was pos... read more

Tatiana Fernandez 

on Google

5 months ago

Worst customer service experience. My husband and I tried to start a new line in this Verizon location, when we first got there the manager was helping us and was helpful, then she left us with a rep who had no idea what he was doing took over two hours to transfer a line because he kept pressing and entering the wrong stuff and did not want to speak to someone at AT&T who could expedite the process. I had to leave my phone because I had to work and when I came back my phone was not ready and the person checking in was extre... read more

Dee Kay 

on Google

5 months ago

Kapili Gleason at the Lihue store on Kauai was extremely patient, kind, and HELPFUL. He turned what could have been a VERY distressing situation into a solution. I had lost my phone in the ocean and wasn't left with many options (other than what looked like spending a TON of $$). He took the time to explain all the options, answered all my questions, and even helped me to call my husband while I was in the store to explain what was happening. I was visiting and did not have access to my normal resources or other means of com... read more