Verizon

Deborah Rauhe 

on Google

a month ago

The store is fine. The quality of signal as you go around Hawaii Island suuuucks. And I'm not talking remote locations, in town even. Very frustrating. Serious infrastructure upgrades needed. 

Vlad Didok 

on Google

a month ago

You cannot get a hold of these people! I tried calling 6 times and kept being routed to the Philippians or to AI and they can’t help with anything! 

Makayla Goins 

on Google

a month ago

Jessica did a fantastic job helping me with my damaged phone and getting a great deal. Great customer service and fun conversation! Thank you! 

Richard Cash 

on Google

2 months ago

I went to the VERIZON store for assistance changing phones. The representative told me that he WAS NOT verizon and it would cost me $40 for assistance. I informed him that I wasn't going to pay that for a replacement phone that Verizon had sent. He again let me know that he WAS NOT Verizon and that he was Victra. I asked if he could look up my account and tell me why the monthly charge was so high. He did that and told me that it was because I had a gold star plan for 15 years. He again told me that he WAS NOT Verizon and co... read more

B L 

on Google

3 months ago

This is not a Verizon store. This is a Victra store and do not let the snide, awful woman that is the manager any where near your phone. She screwed up my account even more after I asked her to not touch any of the settings she started making changes on my phone. The corporate office was apologetic but do not use this location - order online so you get an actual Verizon device and plan and support. Rude impatient employees that act like being asked a question is the end of the world.