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Verizon
- Mobile Phones
- Germantown, MD
About this business
Visit our store at Germantown for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Location details
21030 Frederick Rd, Germantown, MD 20876, Germantown, MD, 20876, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
I placed an express 1 hour phone pick up order to this store and it took them a little over 4 hours to have it ready. They were not accommodating when I came in after 3 hours. Is it hard to retrieve a phone from the storage and process the order?? My pizza at dominoes can be prepared and delivered quicker than it took this store to hand me my phone.
Left pretty disappointed. I went in yesterday to upgrade my phone, and was told that I had a promotion where I wouldn't need to pay the remaining balance. I couldn't get the phone yesterday and he told me the promotion would last a week. Came back today, no promotion lol, had to pay off the balance. I then asked if the S25+ was better overall than the S25 and the sales rep said that the S25 is perfect the S25+ is just bigger and thats it. So I went with the S25, needless to say he didn't mention anything about the S25+ havin... read more
Expensive compared to other providers
Went here to change our former provider to Verizon, great service and it was fast. Thanks to the lady who help us, and our phone now is both working and coverage is good.
The store does not accept Verizon equipment returns and refers you to 125 Ellington Blvd in Gaithersburg. When asked if they could provide a label for the UPS store next door they refused. One of many reasons I've switched providers. Customer service is much to be desired.
Frequently asked questions about Verizon
How is Verizon rated?
Verizon has a 3.2 star rating with 139 reviews.
When is Verizon open?
Verizon is closed now. It will open tomorrow at 10:00 a.m.
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