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Verizon
- Mobile Phones
- Germantown, MD
About this business
Location details
21030 Frederick Rd, Germantown, MD 20876, Germantown, MD, 20876, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
This location is my favorite. I had a bunch of things I needed. I purchased a new phone, needed to trade in an old phone, along with I needed to transfer the data over to my new phone. A man named Allan assisted with all this. He was very pleasant and helpful. I was going on vacation the very next day and was stressed all of this wasn't going to get taken care of before my traveling. Allan's customer service calmed my nervous and made the experience very smooth. He's very knowledgeable and was able to help me with maneuverin... read more
I had a billing new line issue. I wasn't having any luck online resolving it. Or on the telephone with customer service. I went to the store and Victor the assistant manager helped me with everything I needed and more. It was a pleasure working with such a caring and helpful Verizon representative. What a difference that makes!!! Would recommend this store for customer service.
AVOID this place at all costs. I went in to upgrade and restart my 2 year commitment with Verizon. I was told by Brittany directly to my face that in order to upgrade I’m required to get insurance with my phone for 60 days, meaning pay 30$ a month for two months. After the 2 months I was told to text the associate to cancel the insurance. I questioned the worker multiple times but she insisted that this were accurate. Her boss was standing right next to her and could’ve corrected the situation. I ended up committing to this ... read more
Zero help. Avoid this store at all costs. Called in and accomplished what I need to in 5 minutes. Didn’t have sit and watch the slowwwwww employees waste my time
Had a VERY good experience at the Germantown location. Andy took a challenging situation and went the extra mile to find solutions for me. It would have been easy to push this off BUT he took the initiative and worked thru Corporate and FedEx to find solutions that would allow for a Merry Christmas. :-) Thank you Andy !!!!!
Frequently asked questions about Verizon
How is Verizon rated?
Verizon has a 3.2 star rating with 150 reviews.
When is Verizon open?
Verizon is closed now. It will open at 10:00 a.m.
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