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Verizon
- Mobile Phones
- Leesburg, VA
About this business
Location details
1612 Village Market Blvd SE #115, Leesburg, VA 20175, Leesburg, VA, 20175, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
I had a very bad experience at this Verizon store. The woman who assisted me was rude from the moment I walked in. She did not greet me, did not offer help, and kept giving me uncomfortable looks. When she heard me speaking Spanish, her attitude got worse. She told me in a rude tone that I needed a U.S. passport, which is not correct. When I handed her my phone to check my Social Security information, she returned it by slamming it on the counter instead of handing it back respectfully. She was also distracted on her tablet ... read more
I had an amazing experience at this Verizon location today. I called ahead of time and spoke with the manager, Antquan, and from the moment I arrived, the service was exceptional. Antquan was already waiting for me, greeted me personally, and made me feel immediately welcomed. My wait time was no more than three minutes before I was introduced to Lesley, who assisted me with my purchase. I originally came in to buy just one item and ended up purchasing two, simply because the entire process was so prompt, smooth, and profes... read more
I needed help setting up my new phone and Verizon customer service was giving me a tough time. Luckily, I went to Verizon in Leesburg Village and Antoine (the manager) helped me out in minutes. He is extremely knowledgeable and an amazing guy who takes pride in his work. My family and I are extremely grateful for his help and will surely return.
Helpful, but unfriendly. Picking up a new phone from a “locker” (yay minimizing interactions with employees), but broken phone wouldn’t get a text message so a manager had to help me. Was frustrated she had to stop and assist. Just straight rude when speaking with her. No name, couldn’t be bothered to introduce herself. Avoid the stores, it’s a trap for upselling and rudeness!
The agents were very helpful and nice.
Frequently asked questions about Verizon
How is Verizon rated?
Verizon has a 3.1 star rating with 191 reviews.
When is Verizon open?
Verizon is closed now. It will open tomorrow at 10:00 a.m.
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