Verizon

Luara P 

on Google

a week ago

Sent me a new SIM card. Via UPS to my address that has trouble with ups. 3 hours on the phone, at leat 12 different people in several different departments AND disconnected 5 times. Finally get the address right and give the box number in case it gets sent usps. Won't deliver my order to a box so they use just the street address. Now if sent UPS like first order, no problem. BUT NO. Now being sent via USPS which doesn't deliver to street addresses in my city. Worst customer service ever. Would be easier to switch phone servi... read more

Mark Kealamakia 

on Google

2 weeks ago

Extremely poor service. Beyond poor service. We drove 56 miles to from out of town to help my wife cousin who is a a shut in and in mobile to get a new phone since it broke. We arranged it on line that we could get pick up his phone at this Hilo location and that we could be his representative to pick it up. We get there. We stated that we are here to pick up the phone for our cousin. The representative told us us . We are not allowed to pick it up. My wives cousin had to come in personally. We told him he's a shut in and im... read more

April Kealamakia 

on Google

2 weeks ago

This was the most insulting and incompetent manager who made a self righteous decision to withhold my paid product for no apparent reason all though it was well documented ..He needs to be reprimanded for his incompetents and lack of decorm ..He lost the company money and a new costumer.. 

Luara P 

on Google

a month ago

Sent me a new SIM card. Via UPS to my address that has trouble with ups. 3 hours on the phone, at leat 12 different people in several different departments AND disconnected 5 times. Finally get the address right and give the box number in case it gets sent usps. Won't deliver my order to a box so they use just the street address. Now if sent UPS like first order, no problem. BUT NO. Now being sent via USPS which doesn't deliver to street addresses in my city. Worst customer service ever. Would be easier to switch phone servi... read more

Tabitha Silva-Perreira 

on Google

a month ago

I pay almost $200 each month, for two phones that are both paid off and I rarely get service. Everything is always talking ten years to load or fails to load all together. I can’t wait to pay less and actually get service with spectrum. Should’ve switched a loooonnggg time ago.